Job description
- Start Date: Wednesday 15th June 2022
- Flexibility to Work from Home and from our Melbourne CBD Offices on rotation!
- Permanent Contracts available with Startek!
About Startek
Startek is a leading global provider of customer experience management solutions. The company provides business process outsourcing and technology services to corporations around the world across a range of industries. Operating under the Startek and Aegis brands, the company has approximately 47,500 outsourcing experts across 58 delivery campuses in 13 countries that are committed to enhancing the customer experience for clients.
About our role
We are currently recruiting Membership Services Consultants to join our Ambulance Victoria Team.
As a Membership Services Consultant you will be assisting Ambulance customers across Victoria with new memberships and general enquiries. Customer contact will be inbound and outbound calls, email and written correspondence and live chat. Typical enquiries received relate to scheme business rules, membership fees, overdue memberships, taking payments for memberships, retention calls for customers that have forgotten to pay their membership and updating of customer details.
- Start Date: Wednesday 15th June 2022
- Work from home for the interim and transition to a hybrid model in the future
- Rotating Roster: Monday to Friday, 8:00am to 8:00pm and Saturday, 9:00am to 5:00pm
- Permanent Contracts
- 35 paid hours per week
- Pay Rate: $22.46 per hour + super + leave entitlements (pro rata) + penalty rates
- 5 days paid virtual classroom training and 10 days paid virtual 'on the job' style training
- Opportunity to develop a career with a global organisation
- Reward and recognition program, social club, smart casual attire + more
- Fun and rewarding call centre
Work from home strategy
Training will be conducted from the comfort of your home. You will also continue to work from home for 2 months, then a hybrid model will come into effect after this time
- Previous customer service and sales experience in call centre, hospitality or retail will be highly regarded
- A passion for providing outstanding customer service
- Strong ability to resolve customer issues
- Robust verbal & written communication skills
- High attention to detail
Must be fully vaccinated to apply - including up to date with Booster shot (or willing to get booster sot before return to office)
These roles won't last long, don't miss out apply today!
espwireless.net is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, espwireless.net provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, espwireless.net is the ideal place to find your next job.