Job description
Your new company
Fantastic opportunity to join a Government department which will see you on the front line for all customer enquiries. This Lithgow-based department is looking for multiple client service officers to resolve a high volume of inbound and outbound calls.
Your new role
As a Customer Service Officer this role will require you to:
- Provide a high-level quality of customer service daily as the first point of contact for general enquiries for this business unit
- Resolve a high-volume of inbound and outbound calls in a courteous, accurate and efficient matter, handling complaints where necessary
- Provide clear, correct and timely information whilst following up with emails and data entry to ensure all matters are resolved quickly, undertaking administrative work as required to support high quality service delivery
Please note this role is looking to commence on the 16th of May – 30th of September, 2022. You will be required to provide the details of 2 recent referees and undergo a police check in order to commence in this role.
What you'll need to succeed
To be successful for this position you should:
- Be based in close proximity to the Lithgow office and be able to commit to travelling to office for the duration of this assignment (POTENTIAL for WFH in future)
- Ideally have previous experience working within a contact centre or in a phone-based customer service role
- An ability to hit the ground running in a fast-paced environment
- Be a confident multi-tasker and have a committed approach to customer satisfaction
- Possess strong written and verbal communication skills
- Previous experience working within government is desired
What you'll get in return
On offer to you is a full time role with a reputable Lithgow-based government department. You would be offered a pay rate of $34.40 per hour + super and would be rostered between 7am and 7pm Monday – Friday for 7 hours per day / 35 hours per week. The role will be based in the Lithgow office in a vibrant and supportive team.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to leonnie.smith@hays.com.au#2645762
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