Job description

City FM Australia (City) provide world leading Facilities Management, Engineering and Energy solutions which ensure safe, successful and sustainable outcomes, on time and on budget for our partners.

THE OPPORTUNITY

This role offers an enthusiastic, motivated and ambitious customer service representative an opportunity to join a fast paced, professional team taking your career to the next level by supporting our valued customer - Coles.

Your key responsibilities will include:

• Effectively manage a high volume of both inbound/outbound calls.
• Resolve, manage and escalate problems logged by our customers.
• Accurately capture data and work to realistic KPI’s.
• Provide exceptional service at every opportunity by building relationships and rapport with your customer, both internal and external.

You will be required to:

• 1 – 2 year experience working in a contact centre - Highly desirable.
• Exceptional customer service focus.
• Excellent communication skills, both written and verbal.
• Strong attention to detail.

What we offer:

• Full time secure employment within a recently custom designed modern building.
• We supply semi-continental breakfasts each day including coffee!
• Above award wages.
• Supportive, fun and encouraging team.
• Career progression
• Free on site parking

Send a cover letter and CV now via the Apply now button!

If you would like the opportunity to be part of a growing Australian Facilities Management business and you believe in delivering an outstanding and personable customer experience, apply now we would love to hear from you.

City is an Equal Opportunity Employer who supports and encourages the diverse needs of each individual Team Member. We provide a challenging and rewarding environment with ongoing professional development for all our Team Members.

City does not accept any unsolicited resume referrals from Recruitment Agencies. City will not pay any placement fees relating to unsolicited resume referrals.

espwireless.net is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, espwireless.net provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, espwireless.net is the ideal place to find your next job.