• Multiple roles starting ASAP

• Launch your Superannuation Career

• Monday to Friday role hours between 7am-8pm and NO WEEKENDS!

• Hybrid working model – home and office

• Permanent full time role

• No superannuation experience required, full training provided

• $62,426 Package plus RG146 qualification in Superannuation

• Start Date – October 10th 2022

What is in it for you?

• Bring your passion for providing exceptional customer service to a diverse, quality focused organisation and we will train you in the rest

• Great team environment with energetic and supportive colleagues

• Genuine work life balance

• Docklands location

Be a part of high performing team. We have grown significantly, and we continue to grow to support our increasing number of clients. If you are looking to grow your professional career, are looking for a change or fresh start and are passionate about making a difference in people’s lives then this is the role for you.

In this role, you will be responsible for:

• Providing exceptional customer service and providing general advice to members relating to their superannuation across many of the funds we administer. Building strong relationships of trust with members and internal colleagues

• Achieving Key Performance Indicators with a focus on call quality and customer experience

We would like you to have:

• Proven experience in providing the best customer service at all times

• Experience in listening, engaging with and understanding customers’ needs

• Proven ability to problem solve and work under pressure

• The ability to work both autonomously and as part of a team

• Excellent written and professional verbal communication skills

• Self-motivated and an aptitude to learn and develop.

• We will provide the tools and support to set you up for success

• Experience in superannuation, financial services and/or a fast paced contact centre will be highly regarded

• Experience working in a call centre environment is an advantage although we have the resources and training to support entry level candidates from other industry sectors (e.g. retail, hospitality)

Please note: All offers of employment are contingent upon clear results of a thorough background check including criminal record check, previous employment history and financial stability. Please note that people with criminal records are not automatically barred from applying for this position. Each application will be considered on its merits.

About Mercer:

Mercer believes in building brighter futures by redefining the world of work, reshaping retirement and investment outcomes, and unlocking real health and well-being. Mercer’s more than 25,000 employees are based in 44 countries and the firm operates in over 130 countries. Mercer is a business of Marsh McLennan (NYSE: MMC), the world’s leading professional services firm in the areas of risk, strategy and people, with 81,000 colleagues and annual revenue of $19 billion. Through its market-leading businesses including Marsh, Guy Carpenter and Oliver Wyman, Marsh & McLennan helps clients navigate an increasingly dynamic and complex environment. For more information, visit https://www.mercer.com/. Follow Mercer on Twitter @Mercer.

How to Apply

If you are looking for a challenging new role in a truly global organisation that is committed to innovation and excellence, then look no further than Mercer. Apply now, by clicking, “APPLY” and attach your resume.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people regardless of their sex/gender, marital or parental status, ethnic origin, nationality, age, background, disability, sexual orientation, and gender identity.

Please note: All offers of employment are contingent upon clear results of a thorough background check including criminal record check, previous employment history and financial stability. Please note that people with criminal records are not automatically barred from applying for this position. Each application will be considered on its merits.