At WesTrac, we’re made for more of what matters most. More family time, with paid parental leave, flexible working arrangements and purchased leave programs to give you the work life balance you’ve always wanted. More development opportunities, with WesTrac's own in house RTO - 50737, access to your own guided learning platform and a range of pathways to help you steer your career in the direction of your dreams. More diversity, with over 4,000 team members with a tonne of differences, united by our passion for building a better tomorrow. As an industry leader and employer of choice, we’re Made for More.

About the role

Our Bathurst branch has an exciting opportunity for a Customer Service Coordinator to join our team. Reporting to the Branch Manager, the Customer Service Coordinator is the first point of contact to support customers for repairs and general service enquiries.

The Customer Service Coordinator will be responsible for managing the completion of work orders, warranty claims and the invoicing of all workshop and field service jobs, whilst ensuring customer’s requirements are achieved within an agreed timeframe and budget.

The position will be Monday to Friday, 8 hour shifts with the ability to work overtime and weekends if required.

Key Responsibilities

• Customer service and support
• Work order management
• WIP management
• Invoice management
• General administrative duties
• General workshop tasks
• Safety compliance
• Organising inspections

Desired Skills & Experience

You will bring the following skills and experience to the role:

• A minimum 5 years equivalent experience in a similar role
• Previous experience in a similar industry (Preferred but not essential).
• Demonstrated problem solving and negotiation skills
• High attention to detail
• Proven time management skills and experience with the ability to manage multiple priorities to meet objectives.
• Excellent communication skills – Interpersonal, written and verbal
• Proven stakeholder engagement
• A high level of customer service with a dedication towards a high level of ongoing customer satisfaction.
• Excellent organisational skills with the ability to successfully manage fluctuating workloads and prioritising accordingly.
• Advanced computer literacy skills – MS office and other relevant internet-based applications.
• Familiarisation with computerised Customer Management systems
• Ability to work within a team environment and autonomously
• Ability to work overtime and weekends when required

Why Join WesTrac?

As one of the World's leading Caterpillar dealers, WesTrac services a broad range of customers across NSW, ACT & WA. Our ongoing success is attributed to the individuals that make up our teams, which is why we offer a competitive benefits package and pride ourselves on our Safe, Engaged and Customer Focused Culture. As a WesTrac team member you will receive:

• A rewarding career with diverse opportunities
• Further training and development opportunities
• Refer a friend program $$$
• Competitive and above award base hourly rate
• Uniforms provided
• Income protection covering you 24/7
• Discounts with Apple, JB Hi-Fi, Qantas, Travel Club and more
• On-boarding and welcome day at our head office in Newcastle, plus supplementary training at our RTO.
• Employment Assistance Program (EAP) – This is available for you and your family.
• Fitness Passport for you and your family.
• Annual remuneration review for all staff
• 12 weeks of paid parental leave

Apply Now

If you believe you have the skills and experience to succeed in this role, please submit your resume for consideration via the link.

For further information regarding this role, please contact NSW Recruitment on 1300 797 028 and reference Job No 882869.

Successful applicants will be required to complete a satisfactory National Criminal History Check as part of the recruitment process.

At WesTrac, our primary focus is our people. As we look to the future, we’re focused on harnessing the best talent and providing them with the support they need to achieve success. WesTrac is a member of the Diversity Council of Australia and recognise the value of and strongly support the principles of equal employment opportunities in the workplace and are committed to continue to build our workplace culture.