Customer Service Officer

Full Time
Melbourne VIC
Posted
Job description
ST KILDA LOCATION | CUSTOMER SERVICE OFFICER | LOCAL GOVERNMENT DEPARTMENT | ASAP START | CAREER PROGRESSION

Your new company

Work for the local government department that delivers exceptional customer service to the public. If you’re a people person, have an interest in Customer Service team within the contact centre department and you enjoy a challenge, this could be the position for you!

Your new role

Working in the public sector you will be a valued member of staff, as you will be the face and voice of the organization. You will be working in their Contact Centre team where you will be taking inbound calls from the public where you will be required to manage general enquires, provide information about payments, hard waste, lost animals as well as, current and future projects. Whilst, maintaining an exceptional level of customer service. You will be working Monday - Friday Business Hours.

What you'll need to succeed

You must have recent experience working in a Contact Centre or high-volume phone based role.

  • Previous experience working for local council in a Customer Service or Admin role is highly regarded
  • Expectational customer service skills
  • Great verbal and written communication
  • You need to be able to problem solve and be a quick thinker
  • Be able to travel to their office in St Kilda


What you'll get in return

Your new company has a friendly atmosphere which creates a thriving and buzzing working environment.
  • $32ph + super
  • Monday- Friday Business Hours (no weekend work!)
  • Start date ASAP
  • You will be a valued member of a great team
  • Fantastic culture and great upskilling opportunities


What you need to do now If you're interested in this role, click 'apply now' or send an updated copy of your resume to Hannah Nellist: hannah.nellist@hays.com.au

LHS 297508 #2679803

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