Job description
Customer Service Officer
Customer Service Officer
Classification: Full-time
Location: IRT Market Street, Wollongong
Applications close: Sunday, 31 July 2022
Classification: Full-time
Location: IRT Market Street, Wollongong
Applications close: Sunday, 31 July 2022
IRT Market Street is seeking to appoint a passionate and experienced Customer Service Officer to join its dynamic team. Reporting to the Customer Contact Centre Team Leader you will be the first point of contact for our customers. You will be responsible for identifying customer needs and identifying appropriate solutions and offering our range of products and services.
This position is based between IRT Market Street and working from home. The role is full-time, working Monday – Friday 8:30am – 5pm.
About the role:
- Acquire new customers by qualifying leads and providing information relating to our products
- Respond to internal and external customer enquiries through a variety of communication channels including telephone, email, web chat and walk-ins
- Enter and maintain accurate data into our Customer Relationship Management System, Sales Force
- Show initiative in prioritising tasks to meet timeframes, identify issues and determine the appropriate course of action
- Actively contribute to the team to ensure service levels and business requirements are delivered within allocated time-frames
- Understand the work environment and contribute to the development of plans, strategies and team goals
- Actively build professional relationships with all stakeholders and work in a collaborate manner to achieve Contact Centre and IRT Business stream objectives
To be successful: You will have demonstrated experience in a similar role where you have proven ability to promote products and services. Using your excellent customer service, sales and communication skills you will have the ability to prioritise administrative and customer tasks with competing deadlines. You will possess a high level of accuracy in preparing and entering information as well as experience with the range of Microsoft office suite of products.
Why work with IRT?
- Additional day Birthday Leave
- Salary Packaging to boost your take home pay (up to $15,900 for the Fringe Benefits Tax year)
- Career pathways and accredited training sponsorship through our RTO the IRT Academy
- My Rewards program with access to a range of discounts on a number of products and services
- Peer-to-Peer recognition program
- Free Employee Assistance program (EAP)
- Wellbeing program including discounted Gym memberships and Health Insurance!
Contact: Alice Szymkiewicz
Phone: 134 478
Phone: 134 478
Agencies
IRT Group recruits and fill vacancies directly. However when we do need to engage with agencies, IRT operates within a preferred suppliers list. Only agencies who have been briefed on a vacancy will be asked to submit information in relation to interested candidates. All CVs must be directed to their contact within the resourcing team provided by their People and Culture contact. We are unable to accept unsolicited candidates CVs.
All successful candidates will be required to undergo pre-employment checks including reference checks, pre-employment functional assessment, confirmation of covid (3 doses) and flu vaccination and a National Criminal History Check
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