Making a positive difference in the lives of those who need it!

If you are looking for a role that will allow you to feel pride in the work you do, the Customer Service Officer opportunity at Independence Australia is for you. What drives our team is an unquenchable desire to help our most vulnerable communities, by making their lives easier and more independent.

So, who are we?

Independence Australia is a social enterprise that provides choice for people living with a disability or other personal need, enabling them to regain and retain their independence within a supportive community. We are a national business distributing personal healthcare products to people in their homes to help them enjoy a better quality of life. All proceeds from our healthcare product sales go towards delivering community support to those living with a disability in Victoria.

What will make you successful?

To be a standout applicant you will need:

• 
  Previous experience in an office-based call centre and/or customer serviceposition, preferably within the not-for-profit sector.
• An infectiously positive attitude and outlook that you enjoy sharing with others.
• The ability to adapt communication style to suit the varying needs of our customer base.
• One who thrives in a fast-paced customer service environment.
• Empathetic and patient listener.
• Great problem solving skills to help deliver the best possible customer experience.
• Able to work both independently and within a team environment.
• Good computer literacy skills.

What will make a difference for you?

If you know that you have exactly what we are looking for, why choose Independence Australia?

• 
  You can help improve the lives of the people who need it most.
• Along with the benefit of making a difference, you will also be eligible for not-for-profit salary-packaging options which can provide a remuneration benefit.
• The opportunity to develop and grow within a multi-channel, technologically forward-thinking call centre.
• Be a part of an engaging team environment, with a fun rewards and recognition programandregular team lunches.
• On-site parking & close to public transport.
• Product discounts.
• We are also an essential service and as Customer Service Officers we are permitted to work on site. So you will have no disruptions to your routine.

The Customer Service Officers key responsibilities include, but are not limited to:

• 
  Developing and maintaining relationships with our varied and vulnerable client base
• Processing customer phone/email orders and enquiries
• Provide accurate advice to customers to enable them to meet their needs and make informed decisions
• Liaising with internal stakeholders accordingly to ensure that thebest customer service is provided for our customers.

Applicants must have full:

• 
  Unrestricted Australian working rights
• Will be required to complete a police check prior to commencement
• Covid-19 vaccination certificate is required

Opportunities Available:

Part Time, 22.8 hours a week - Wednesday to Friday (potentially flexible to other days if required)

The start date for this role is Monday, 08 August 2022.