Job description

Opteon is an international provider of valuations, advisory and specialist property services in the Australian and New Zealand market. Recognised as the largest valuation professional services firm in these regions, we deliver meaningful solutions for our clients across all property types and market sectors. We are experiencing an exciting period of growth and change, positioning the company as one of the most prominent property services providers. Our future growth strategy is for organic growth, diversification and international expansion.

About The Role
Working as part of a fantastic Contact Centre Team, the Customer Service Representative (CRS) is responsible for engaging with customers, banks, valuers and other key stakeholders to progress a valuation requests through to completion.

Reporting to a supportive Team Leader, the Call Centre Scheduler will work in a fast paced, dynamic and exciting role where no two days will be the same.

Key responsibilities may include:

• Managing inbound and outbound calls and e-mails from customers, valuers, banks and other stakeholders with an objective of resolving the reason for the contact.

• Managing customer interactions through a phone system, Microsoft Outlook, Skedulo and various web-based applications.

• Scheduling valuation appointments.

• Manage and prioritise a range of back-office tasks related to the progression of valuation jobs through to completion

• Provide exceptional customer service in the management of customer and other stakeholders queries via telephone, e-mail and text message

About you
We are seeking individuals who have vast experience working in a customer service role, ideally in a contact centre environment with high volume of calls. In addition, you will have:

• Advanced verbal and written communication skills.

• Strong technological skills and a willingness to learn new technologies.

• Advanced negotiation skills and experience resolving complex customer issues.

• Experience in multitasking and prioritising workloads in high volume environments.

• Familiarity and comfort with using Microsoft Office and web-based systems

• Strong attention to detail.

• A positive and professional demeanor.

This role is part time (20 hours per week) working afternoon shifts 3-7pm working from home.

An excellent opportunity for those you are studying or recent grads

What we offer

We offer rewarding careers for outstanding individuals, a positive and inclusive culture and the distinct opportunity for high performers to develop professionally. This is your opportunity to be a part of Opteon and its ongoing success.

How to apply

Please apply for this position by submitting your confidential application online including your resume.

Job Type: Part-time

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