Position Summary

Do you have a passion for customer service? You are in luck! Nestlé are seeking a motivated customer service professional to join our Nestlé Customer Solutions Team where you will be responsible for providing exceptional service to our Customers.

This is a key role at Nestlé and a fantastic opportunity where the results of your hard work will be noticed, as you are responsible for maximising service across Australia and contributing to a positive and cohesive work environment. Full training is provided, with a supportive team culture and excellent work environment!

A day in the life of...

Reporting to the Customer Solutions Team Lead, you will be responsible for:

• Taking inbound calls for Customer orders and queries, such as tracking lost or damaged parcels; and general enquiries.
• Providing support as needed to Call Centre Agent for outbound sales calls
• Customer contact to propose mitigation actions due to a range of supply issues including; out-of-stock risk, transportation risk, warehouse risk or failure, and data error or stock allocation
• Manage and ensure execution of mitigation actions is communicated to customers and managed by relevant stakeholders
• Be the principal Customer contact for all stock returns and refusals
• Optimise orders to support logistical efficiencies
• You will be proactive in working to improve our Customer Order Fulfilment and enhance every day operations through efficient time management and proactive improvement ideas.

What will make you successful

• Experience in dealing with customers and providing the highest level of service
• Solution focused and pro-active attitude
• High level of written and verbal communication skills
• Must have basic computer skills across Microsoft Office and Google.
• Experience working in a fast paced environment that requires initiative, being proactive and multitasking
• Have an eye for detail. You will need to work efficiently on our computer systems, ensuring compliance and managing multiple systems and tasks simultaneously.
• Degree in Business, Supply Chain, Commerce, Marketing, IT, or a related field is preferred.

Applicants must be eligible to work in Australia and have Permanent Residency.

Our Story

Nestlé enjoys a reputation as one of the world’s largest FMCG companies and a leader in nutrition, health and wellness. Our inclusive and high-performance culture is a testament to the great training, development, rewards and recognition we extend to every member of our 5000-strong Oceania workforce.

You can realise your full potential at Nestlé, working among the leading teams in nutrition, health and wellness. As part of a global network, you can use your skills to influence others and make a positive impact where you own a piece of the action.

At Nestlé, you will work in a supportive environment where your ideas and points of view will be championed by a collaborative team. Together, we will drive the strength of our brands, the quality of our products, and the future of our business. At Nestlé, you can make a difference to millions of lives, every single day. As a large, global company that’s driven by purpose, you and your team can add your piece of legacy of creating a better, healthier future.
In return you will have the chance to work with an outstanding team, and build and grow your career with an inclusive, global FMCG leader.
Nestlé Oceania supports a culture of diversity and inclusion in all that we do. Take a look at Careers at Nestlé Australia | Nestlé Australia (nestle.com.au) to see some of the ways we live and practice this every day in our workplace.

Apply today!

COVID-19 vaccination may be required to perform this role, based on the Public Health Orders applicable in some States and Territories and/or conditions of premises entry set by our customers. You will be required to provide evidence of your vaccination or medical exemption as part of our recruitment process.