Job description
Customer Success Consultant
is a great opportunity to work for LexisNexis, a global organisation that provides world-class content and leading-edge technology and software tools, allowing our customers to quickly find the answers they are searching for, and to advance the rule of law.
We also have flexible working arrangements, provide 2 extra days off for your volunteer leave and 1 day off for birthday leave each year plus fantastic career development pathways.
About the Role:
We have an exciting opportunity to join as Customer Success Consultant at LexisNexis. This is a permanent full-time role to be based in either in Sydney, Melbourne or Brisbane with the possibility of combined home/office-based arrangements to have flexible work-life balance.
Key responsibilities include:
Work collaboratively with sales partners to:
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Plan learning activity to cover the client base
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Recognize and minimize cancellations by demonstrating the value of LexisNexis solutions.
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Identify opportunities for new sales to fulfill client needs.
Engage directly with our clients to enhance their knowledge of our products and drive usage.
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Deliver a minimum of 34 training hours per month and maintain accurate records of all activities
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Define client learning needs and plan and implement effective training solutions
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Build effective relationships with individual users and key stakeholders
Contribute to the development and maintenance of learning resources including;
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user guides, internal user training materials, online learning materials.
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Capture and provide weekly feedback and insight to the business.
What’s in this role for you?
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A supportive, passionate and fun team to work with and a great corporate culture that invests in its people.
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Be part of a global organization with global opportunities.
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Flexible working conditions with option to work from home.
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Your birthday is a bonus holiday every year
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2 volunteer leave days provided annually
To be successful in this role, you will have:
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Experienced in the use of Research Solutions
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Experienced in functioning in an effective team environment
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Experienced in liaising with a range of management and staff levels and preferably with Sales departments
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Knowledge of the Australian Legal System and how legal research is conducted preferred
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Holder of relevant qualifications (e.g. in Training, Knowledge Management, Law
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Superior communication and presentation skills
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Knowledge of Boolean and free text search principles
Please note you must be legally authorised to work in Australia to be considered for this role.
To learn more about opportunities with LexisNexis or RELX Global, join us here:
https://www.lexisnexis.com.au/en
https://www.relx.com/careers/join-us
https://youtu.be/9e95IMoKSXw
We are looking to fill this role as soon as possible – apply now to be considered.
Thank you for your interest.
LexisNexis, a division of RELX Group, is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. If a qualified individual with a disability or disabled veteran needs a reasonable accommodation to use or access our online system, that individual should please contact accommodations@relx.com or if you are based in the US you may also contact us on 1.855.833.5120.
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