• Employment Type: Full time – 35 hours per week
• Duration: Continuing
• Remuneration: $130,350 - $138,314 FTE + 17% super and annual leave loading
• Location: Kensington NSW

About UNSW:

UNSW isn’t like other places you’ve worked. We’re a large organisation with a diverse and talented community; a community doing extraordinary things. Together, we are driven to be thoughtful, practical, and purposeful in all we do. Taking this approach is what makes our work matter. It’s the reason we’re one of the top 50 universities in the world and ranked 1st in Australia and globally ranked for our Executive Education programs

The Australian Graduate School of Management (AGSM) at the University of New South Wales Business School offers innovative, experiential, world-class MBA programs designed to equip a new generation of leaders to make an impact in an accelerated world.

Based in Sydney Australia, AGSM @ UNSW Business School has more than 40 years of leadership experience across Australia. Our Short Courses are designed and facilitated by industry thought leaders and faculty to build individual and organisational capability. Combining the latest thinking and best practice within an outcome-focused problem-solving environment. AGSM students also have access to a rich global network of over 17,000 AGSM alumni who are recognised international business leaders in their industries.

Why Your Role Matters:

The Australian Graduate School of Management (AGSM) Leadership Academy is a new business unit within AGSM Short Courses @ UNSW Business School. The Leadership Academy collaborates with partner organisations to develop the capabilities of their leaders by co-designing and delivering exceptional learning experiences across the breadth and depth of their enterprise to ensure ‘whole of organisation’ outcomes are achieved. Supporting large cohorts over multiple years, the Leadership Academy provides integrated, ‘turn key’, programmatic leadership development to enable organisations achieve strategic goals and transformation objectives. Combining client data and academic research insights, the Leadership Academy provides its partners with certainty in outcomes and a clear, measurable return on a commitment to learning.

The Customer Success Manager (known as the Head of Customer Success) is a key role within the Leadership Academy ensuring customer success and delivering a best practice learning experience for all Academy participants. In performing this role, they will lead and manage a team of customer success coordinators and on onsite project officers in WA and USA to deliver superior customer service to all AGSM customers.

The position reports to the Head of Enterprise Relationships, AGSM Short Courses and will require overseas and interstate travel at least twice year.

Who You Are:

Skills and Experience

• Relevant tertiary qualifications or an equivalent level of knowledge gained through any other combination of education, training and experience
• Demonstrated ability to build and maintain effective teams, relationships and cultivate a strong customer service philosophy and culture
• Demonstrated experience in improving processes and procedures including change management processes
• Demonstrated ability to provide leadership and encourage creativity and innovation in a changing, highly competitive and complex business setting.
• Demonstrated knowledge of digital technologies in the education environment such as databases, social media, survey tools and Microsoft office
• Highly developed interpersonal and communication skills, including the ability to develop and maintain relationships across organisational units and with external stakeholders.

To learn more about this position a copy of the Position Description can be on JOBS@UNSW.

Benefits and Culture:

People are at the core of everything we do. We recognise it is the contributions of our staff who make UNSW one of the best universities in Australia and the world.

Our benefits include:

• Flexible Working Options (work from home, flexible hours etc)
• Career development opportunities
• 17% Superannuation contributions and additional leave loading payments
• Additional 3 days of leave over Christmas period
• Discounts and entitlements (retail, education, fitness)

How to Apply:

Make each day matter with a meaningful career at UNSW. Complete your application online before Sunday 4th September 2022 at 11:55pm.

Please note, we will be assessing and progressing applications as we receive them so don't delay, .

Get in Touch:

Persa Tzakis

Senior Talent Acquisition Consultant

p.tzakis@unsw.edu.au

Please apply through the application portal and not via the contact above.

UNSW is committed to equity diversity and inclusion. Applications from women, people of culturally and linguistically diverse backgrounds, those living with disabilities, members of the LGBTIQ+ community; and people of Aboriginal and Torres Strait Islander descent, are encouraged. UNSW provides workplace adjustments for people with disability, and access to flexible work options for eligible staff. The University reserves the right not to proceed with any appointment.