Our purpose is to open up the world for those who want to see. Every day, we give people all around the world the opportunity to experience something really amazing – travel!

As the Digital Insights Analyst you'll be responsible for translating a world of data into actionable insights to inform and influence the direction of Flight Centre’s primary booking engine and platform used by travel consultants around the world. This role sits in the Consultant Commerce team, and is responsible for analysing platform performance and business data as input into a digital product, with the mission of empowering our travel consultants.

At Flight Centre we offer genuine opportunities for people to grow and evolve. We embrace new experiences, seize all opportunities, and empower all our people, if this excites you please read on.

Day to day:

• Advocating for and being the voice of informed decision making via digital analytics and insights
• Conceptualising your findings and insights to effectively communicate your recommendations for the direction of the product
• Fostering collaboration across multiple product, business, and data teams to gather data and to inform and offer digital insights to improve user experience and adoption
• Building and monitoring digital success metrics and garnering actionable insights from these
• Establishing, managing, and maintaining best-in-class reporting and dashboards while ensuring data integrity
• Analysing and identifying functional or experience gaps that lead to recommendations for improving product performance and capabilities
• Engaging relevant stakeholders to present insights, findings and recommendations through dashboards and reporting frameworks

The successful candidate will be:

• Enthusiastic for influencing the best digital experiences through data and insights
• An advocate for the value of data-driven analysis and decision-making
• Eager to visually communicate your insights and recommendations
• Keen to thrive in a collaborative workplace; working closely with a cross-functional team of product managers, product owners, designers and engineers
• A creative problem solver that’s excited by a challenge, and can back it all up with well-researched and accurate data
• Have a genuine passion to learn from the people around you and a keen interest in growing within a company long term

You'll earn brownie points:

• 3+ years’ experience in Digital Analytics, Tracking and Insights
• 2+ years’ experience working in or with Agile product teams
• Strong experience and knowledge in Google Analytics and Google Tag Manager and other digital analytics and reporting tools
• Demonstrated experience in building and maintaining business intelligence reports and dashboards.
• Experience in Data Visualisation Tools (i.e., Microsoft PowerBI and Google Data Studio)
• Ability to pull various sources of data and reporting and analysing into recommendations and actionable insights
• Ability to fully articulate insights and recommendations to a digital product team
• Ability to apply analytics and insights to validate design decisions and concepts
• Excellent written and verbal communication skills
• Ability to present and effectively engage with internal stakeholders
• Ability to be a team player in a cross-functional team with a collaborative mindset

Let’s skip to the good part…

• Flexible work environment (Hybrid), work from home or our Global Head Office in Southbank, Brisbane
• Ongoing training and professional development
• Travel discounts and deals bookable through our internal team of travel agents, Travelwise
• Discounted financial and health services through our Moneywise and Healthwise businesses
• Global career opportunities in a network of brands and businesses

We do things a little differently…

We do things a little differently around here. We do things the FCTG Way.

We have a unique culture and an irreverent DNA based on a proven mix of ideas, values and ways of working that have helped shape our business over the past 40+ years.

Across all our brands, we take our business seriously but not ourselves. We take leaps of faith, have trust in our teams and work collaboratively to achieve our goals. That’s the FCTG Way.

If you think you have FCTG DNA, reach out today.