• Dynamic and diverse role across Peninsula Health

• Opportunity to be part of the healthcare digital transformation journey
• Flexible working from home model

Who We Are and What We Stand For

Peninsula Health is the major metropolitan health service caring for a community of 300,000 people. Our Vision is to provide exceptional health and community care.

In representing Peninsula Health, we expect all employees and volunteers to reflect our values: Be the Best, Be a Role Model, Be Open and Honest, Be Compassionate and Respectful and Be Collaborative. We are One Peninsula Health.

What You Will Be Doing

The EHR Applications Support Officer has the primary function of engaging with and supporting Peninsula Health (PH) end users across EHR applications. To achieve this, the position provides second tier support (e.g. telephone or face to face support), provides end user training, develops references, actively identifies opportunities for improvement, and assists with build, testing, data corrections, and audits.
This position works closely with other EHR Applications Support Officers to enable timely delivery of requests for service. The position also provides support to the Applications Test and Release Management Lead with executing tasks associated with EHR Applications updates. The position’s responsibilities require independent analysis, problem solving and excellent communication skills.

Key Responsibilities

This position reports directly to the EHR Applications Portfolio Manager and is responsible for the following:

• Provide second level support for EHR applications
• Monitor and respond to Service Desk Jobs logged to the EHR Applications Team
• Support the Application Test and Release Management Lead with executing tasks associated with EHR Applications Release Cycles and other EHR Applications updates.
• Support the delivery of training to end users as needed
• Support the development and maintenance of training artefacts (e.g. Tips and Tricks, Reference Guides, Communiques)
• Various build, troubleshooting and data correction duties
• Regular ward presence engaging with end users to communicate key messages and collect feedback.
• Support EHR Applications Projects as required
• Identify and act on EHR design improvements
• Duties as allocated by the EHR Applications Manager

What You Need

Essential Criteria

• Bachelor degree in related discipline
• Experience in complex healthcare or hospital setting
• High level of computer literacy across applications (e.g. Windows, Office, Teams)
• Demonstrated ability to manage concurrent tasks effectively
• Ability to communicate clearly, concisely in a logical and effective manner
• Ability to work as an effective member of a team and as an individual
• Current drivers’ licence

Desirable Criteria

• Experience with Cerner Millennium Solutions, another Electronic Health Record or EMR solution
• Maintenance/Build experience with Cerner Millennium solutions or another Electronic Health Record solution
• Project management experience
• Demonstrated change management skills and interest in quality improvement processes
• Ability to develop and maintain strong working relationships with internal and external colleagues
• Strong problem solving/analytical skills

What Next

If you experience any issues signing in or registering, please feel welcome to contact us - the People, Experience & Performance Team on (03) 9784 2700.

Additional Requirements

Peninsula Health is an Equal Employment Opportunity Employer that is committed to inclusion and diversity. We encourage applications from individuals from all cultural backgrounds including Aboriginal and Torres Strait Islander people. We also provide a safe and supportive workplace for people with disabilities.

To find out more about our recruitment processes, compliance obligations and to prepare your application to join our team please visit:

https://www.peninsulahealth.org.au/careers/working-preparing-employment/

This role must be fully vaccinated for Covid-19 and meet the requirements of the Peninsula Health immunisation policy.

Join Peninsula Health and help us to deliver safe, personal, effective & connected care to every person, every time.