• Permanent opportunities to commence in June, working a hybrid model in Melbourne
• Engage with new customers and retain their membership
• Showcase the value in Australian Unity products

What makes us, us

Established in 1840, we’re Australia’s first member-owned wellbeing company, delivering health, wealth and care services to more than 700,000 Australians. Today, while we’ve grown to a company of nearly 7000 employees, our focus remains the same as it was 180 years ago — to deliver Real Wellbeing for our customers, members and the community.

We support your Real Wellbeing so you can better support our members’ and customers’ wellbeing journey

There are four key attributes that set us apart:

• Good people: We strive to set ourselves apart through the capability, warmth and expertise of our people.
• Wellbeing experts: Our breadth of capability enables us to provide smart solutions and services across all domains of wellbeing.
• Long-term commitment: As a member-owned company, we’ve been focusing on long-term outcomes and single-minded dedication to our members and customers since 1840.
• Driving positive impact: Everything we do is focused on making a positive difference at a personal, community and societal level.

These pillars are infused with our values of bold, warm and honest

Our Opportunity

As a Member Specialist, your primary goal is to support the overall growth of the Australian Unity health fund. Your strong customer service ethos, combined with an incredibly supportive environment, will enable you to make recommendations to Australian Unity Private Health Insurance members that suit their needs. Creating genuine connections with our members by building immediate rapport is key, as you will be helping customers buy health insurance products. This role will enable you to connect with our current member base and identify how we create value as a member with Australian Unity.

What you will do

• Engage with a range of members through inbound and outbound telephone channels
• Successfully create value for our new and existing members by actively listening and delivering exceptional customer experiences
• Understand customer perceptions and drivers by actively taking and listening to calls and applying their operational knowledge to elevate customer satisfaction
• Monitor and ensure adherence to relevant compliance and regulatory requirements
• Ensure compliance to Safetrac training requirements incl. OH&S obligations
• Exemplify the Australian Unity Values – BOLD, WARM & HONEST

What we are looking for

• Strong customer care/sales experience
• Contact Centre experience will be highly regarded
• Tactical persuasive and objection handling skills
• The drive to learn about the Private Health Insurance industry
• Availability to work a rotating roster between Monday – Friday between the hours of 8:30am or 8pm

Our Benefits

You will enjoy a range of great employee benefits and rewards including:

• Competitive Remuneration and variable bonus
• A range of attractive product and service discounts from Australian Unity’s Retail and Wealth Management portfolio – including health insurance and banking products
• Flexible Working Arrangements including Work-From-Home days with a real work-life balance
• Available access to LinkedIn Learning courses through our great Learning platform
• Additional paid Wellbeing and Volunteer leave days yearly

Where to from here?

Please contact Richard Maher, Talent Acquisition Practice Lead, for a confidential discussion or more details – rimaher@australianunity.com.au.

Please note that all Australian Unity employees must be fully vaccinated for COVID 19. Australian Unity is an Equal Opportunity Employer, and we encourage applications from all members of the community, including people of Aboriginal and Torres strait Islander descent, culturally and linguistically diverse backgrounds and, mature aged people.