Sun Country Airlines is growing, it is an exciting time to join our team! The charter team is a close group who have fun while working hard. The primary responsibility of the Ground Service Representative includes traveling with the aircraft in order to monitor aircraft servicing, passenger processing, and weight and balance to Sun Country Airlines safety standards. Ground Service Representatives act as liaisons between Sun Country Airlines and the customer by maintaining a safe and compliant operation.

Sun Country Airlines charters expectation is that safety is the utmost priority while providing exceptional experience and the Ground Service Representatives are a key component of what sets Sun Country apart.

The primary responsibility of the full- time Ground Service Representative includes but is not limited to monitoring ground operations and ensure servicing meets regulatory and compliance requirements.

Sun Country Airlines provides the resources and support our employees need to succeed. Besides working at a great and growing company, as a Ground Service Representative.

• Comprehensive benefit package including dental and vision
• PPO and high deductible health plans
• Health savings accounts (HSA and FSA)
• Dependent Care
• Starting day one free standby and discounted travel privileges for employees, family, & friends
• 401(k) match
• Paid Time Off
• Life and AD&D Insurance
• Employee Assistance Program including counseling for employees and their family
• Fitness incentive and Stop Smoking Support

Essential roles and responsibilities of a Ground Service Representative:

• Manage trip execution
• Ensure ground operations are in accordance with SCA policy/procedures
• Aircraft handling (marshalling, parking, unload/loading, water and lavatory service, pushback) per Aircraft Service Manual
• Passenger Service (check-in, boarding, departures, and arrivals) per Passenger Service Manual
• Monitor fueling per Fueling Service Manual
• Monitor deicing per Ground Deicing/Anti-icing Manual
• Follow security procedures per AOSSP/PCSSP/PAPSP
• Verify current and accessible training records
• Ensure governmental requirements are met
• Monitor minimum crew requirements
• Monitor Carry-on Baggage
• Assign Exit seating
• Load planning
• Facilitate on-time departure
• Support crew
• Report flight close

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Classification: Full-time, Non-exempt
Working Location: This position is open in Gulfport, MS

The qualifications we are looking for in a Ground Service Representative include:

• Ability to work a flexible schedule
• Ability to communicate effectively with customers, vendors, crew etc.
• Pass all federally mandated drug and criminal history requirements
• Must be able to travel 80% of the time with occasional overnights
• 1 year of airline experience
• Ground Security Coordinator (GSC) Certification

Sun County Airlines respects and values every employee’s contribution to our business. We believe that an important part of our strength comes from our people and their array of perspectives.

It is the policy of Sun Country Airlines to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)