Job description

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Daily responsibilities for this position will include attending to guest needs

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Run audit reports and journals from all credit card and computer systems

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Input revenue, expenses, and allowance to generate required daily reports

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Balance all revenue and settlement accounts nightly, maintain files, and reset the system for the next day's operations

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Manages reservations for arrivals, departures, and in-house guest accommodations

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Answer inquiries pertaining to hotel services, registration of guest, and shopping, dining, entertainment, and travel directions

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Collect a credit card with every transaction, unless specified by a Direct Bill account and or credit card authorization form

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Post charges, such as rooms, laundry, damages to folios as needed

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Charge for all Suite/Treat Shop/Market purchases as they occur

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Review accounts and charges with guest during the check in and checkout process if requested by guest

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Record guest comments and complaints, referring guests to managers as necessary

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High standards of quality guest service, ability to respond and resolve guest requests, complaints, or questions in a courteous and timely manner

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Liaison between all of the departments including Housekeeping, Maintenance, and Management

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Contact housekeeping or maintenance immediately when a guest reports a problem

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Other duties and special projects as assigned

Job Type: Part-time

Pay: $15.00 - $16.00 per hour

Benefits:

• Paid time off

Schedule:

• 8 hour shift
• Weekends only

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• Denver, CO 80234: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Hotel experience: 1 year (Required)

Work Location: In person

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