Job description

• Bachelor’s degree
• 1+ years of work experience in Sales, Marketing or customer engagement roles OR relevant education background.
• Work experience in a fast-paced and highly cross-functional organization - high-tech products/services preferred.
• Have the ability to listen to customers, understand needs, and ask clarifying/probing questions.
• Clear, concise, and confident communicator via phone or chat.
• A fast learner with strong curiosity.
• Ability to think logically and structure answers.

Job summary
Do you have a desire to make a major contribution in the rapid growth environment of Cloud Computing?
Do you want to build your skills in marketing and sales for long term career growth?

If so, come build the future of tech as part of our Global Marketing Response Center (MRC) team! (Watch this video to learn more about the Global MRC team: https://www.youtube.com/watch?v=KNQXtF56rMw)

We are looking for talented builders to join the Global MRC team based in Australia (Sydney or Brisbane) to engage with AWS new and prospective customers globally.

MRC is an important customer engagement arm in the Marketing organisation. Our mission is to learn from customers, understand their needs, and educate them about the benefits of AWS and all the services we offer, in order to help them embark on their cloud journey quickly and easily. It is a critical function within the lead and demand generation process, with the objective to profile, nurture, and qualify marketing leads generated from various marketing events, campaigns, and activities.

Key job responsibilities

• Respond to customers’ enquiries in a timely manner to accelerate their cloud journey
• Build a stronger AWS leads database by interacting with customers by phone, email and/or live chat
• Educate customers that are in the beginning of the cloud journey and move them from warm or little interest to active interest; education to consideration.
• Nurture leads with tailored messaging to increase customer understanding of AWS services and unique differentiators with relevant customer use cases.
• Through nurture efforts, create higher value leads resulting in higher conversion rates.
• Opportunity to be part of a team to lead global cross-functional MRC projects, driving operational excellence and better customer experience.
• AWS Cloud Practitioner Certification / AWS Certified Solutions Architect – Associate.
• In-depth knowledge and understanding of existing and developing technologies related to cloud computing: understand and identify opportunities for customers.
• Proven success managing time and juggling multiple projects in a high growth environment where priorities shift fast.
• Ability to deal with ambiguity.

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