We’ve been trusted to serve Aussie communities since 1914 and grown to become a top 30-listed on the ASX with 120,000 team members and a portfolio of iconic brands. At Coles Group, you’ll not only get to make a difference to millions of Aussie lives—you’ll also get to see your impact.

About the team

Technology is the backbone of our business. Everyday, our team solves complex and meaningful problems. Those solutions help thousands of our fellow team members succeed and make millions of customers lives easier everyday.

About the role

In this role you will be responsible for the support and operation of relevant technology infrastructure for our RROA plant. You will provide technical standards and solutions to meet business needs within technical area of expertise, perform aspects of team leadership, change, implementation and support of infrastructure across the plant.

Your key responsibilities will include:

• Plan and manage support team activities to provide support of applications key to plant processing for users and plant managers.
• Support end to end systems, processes and change management
• Support the delivery with the PMs, delivery managers, other IT teams, vendors and plant teams.
• Act as point of escalation for issue communication to all stakeholders
• Assist with the roadmap / schedule for support, including problem prevention and proactive monitoring
• Seek / challenge / organise and communicate costs of support
• Liaise and work with Coles Release, Project and Infrastructure Managers to successfully land changes
• Effectively manage and lead root cause analysis for reducing support incidents to minimise callout cost.
• Assist release manager to plan and manage release of software into production, co-ordinating with vendors, stakeholders and Coles Digital Release Manager.
• Develop and communicate strategy and procedures to provide comms to customers and stakeholders (vendors, RROA Coles staff).
• Devise and execute strategy for best practice support model, behaviours and process, with standards for efficient team operation.
• Provide support services for all RROA plant applications and end users, as well as the relationship with Coles IT.
• Support: Provision of out-of-hours support to plant operations (and office users).
• Assist with managing changes into production and liaise with RROA IT Manager to successfully implement new releases, life cycle management, infrastructure fixes and hotfixes.
• Provide vendor management through relationship building for support function to site.

About you & your skills

You are someone who has a passion for Technology & ability to quickly learn and put into practice new technologies and concepts. You have excellent interpersonal & leadership skills alongside analytical & problem-solving skills.

• 3-5 years of professional experience in a lead role and a further 5+ years in IT.
• Experience in managing release stakeholders and building vendor relationships.
• Proven support or delivery capability in IT.
• Experience in managing/influencing teams from a functional perspective.
• Experience communicating and negotiating with business and IT groups.
• Experience with vendor management would be beneficial.
• Experience working in a (food) manufacturing business highly beneficial.

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Take your next step into something bigger, apply now

With us it’s not about the discounts (although you do get those), it’s about joining a team where your wellbeing and professional development is invested in and celebrating your contributions is the norm. And because everyone leads unique lives, we offer flexible work including work from home, additional leave and parental leave entitlements.

We’re continuing to build a gender equitable team, and a culture that’s just as diverse, inclusive and welcoming as the communities we serve. We encourage applications from people of all ages, cultures (including Aboriginal and Torres Strait Islander peoples), abilities, sexual orientation and gender identities.

We’re happy to adjust our recruitment process to support candidates with disability. Find out more in the ‘Our Recruitment Process’ section of our careers site.

Safer together

We’re committed to providing a safe environment for our team members and our customers, so you’ll need to be vaccinated against COVID-19 before joining the team, unless you’re medically exempt. You’ll also need to disclose and evidence your COVID-19 vaccination status as part of your application. Thanks for understanding.

Job ID: 52718

Employment Type: Full time