• Ongoing Full-Time
• Location: Parramatta

About the Department of Education

The Department of Education is the largest provider of public education in Australia with responsibility for delivering high-quality public education to two-thirds of the NSW student population.

For more information about the Department of Education, please visit NSW Department of Education.

About Training Services NSW

Training Services NSW (TSNSW) leads and manages the implementation of funded vocational education and training programs and services across the NSW training market including contracting and funding providers, quality assurance, leading reforms and administering apprenticeships and traineeships and Aboriginal programs. The directorate also has a major role in industry and community relations and in supporting the business operations and systems, including forecasting, budget management, accounting and reporting activities for the large VET budget.

The Training Quality and Regulation Unit supports the training market to deliver the skills that students and industry need, through Smart and Skilled and JobTrainer, and supports apprentices, trainees, and their employers to achieve their outcomes. Within the Unit is a customer service and operations team who process payments to training providers and assist students, training providers, and other customers with Smart and Skilled course information, contract, and data submission related enquiries.

There are frontline teams in the Regional Centres who manage relationships with providers and employers and implement and administer funded vocational education and training programs and services across the State.

About the role

The role manages all Customer Service and Operations supporting the Vocational Education and Training subsidised programs including Smart and Skilled and other industry and community programs.

The role oversights the management of the operations, including all channels of customer service, data submission, data clarification, complaints, and payments to retail training providers (RTOs) who support the Smart and Skilled courses on offer.

The successful candidate will develop relationships with group training providers, job seekers, government agencies and other training providers to maximise training opportunities for people in the community.

Key knowledge and experience

• Knowledge of and commitment to implementing the Department’s Aboriginal Education Policy and upholding the Department’s Partnership Agreement with the NSW AECG and to ensure quality outcomes for Aboriginal people.

About you

• Opportunity to make the role your own
• Be customer service oriented
• Strong communication skills

Benefits

• Opportunity to make a difference at Department of Education
• Flexible work-life balance
• Competitive salary
• 35 hour week

How to apply

When applying you will need to:

Attach a resume (maximum 5 pages) and a cover letter (maximum 3 pages) outlining how you meet the requirements and capabilities of this role.

Note: the selection process will include a range of assessment techniques to assist in determining your suitability for the role. Successful candidates will be required to undertake pre-employment screening for this role which includes a National Criminal History Check.

Closing date: 28 July 2022 at 11:59pm.

For role enquiries please contact Arline Dumazel on 0429 148 699 or email arline.dumazel@det.nsw.edu.au

We welcome applications from all ages and genders, Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse groups, the LGBTQIA+ community, veterans, refugees and people with disability. If we can make some adjustments to our recruitment/interview process to better enable you to shine, please contact the Diversity and Inclusion Team (dandi@det.nsw.edu.au) or visit NSW Department of Education Diversity and Inclusion.”

A talent pool may be created through this recruitment process. A talent pool is a group of applicants who have been assessed and identified as suitable for this role, and who may be considered for a range of similar roles, including temporary, term or ongoing roles, over the next 18 months.