Manager, Experience Measurement & Insights

• Ongoing Full-Time
• Location: Located in Parramatta with flexible and hybrid working arrangements available.
• Salary relative to experience, and ranges from $131,094 pa to $151,609 pa + super and leave loading
• 35 hour week

Education changes lives forever. It broadens horizons, breaks down barriers, and fires imaginations. At the Department of Education, we are committed to uncompromising standards, freedom of expression, and the enrichment of lives through education. This is our motivation, our purpose, and our goal.

About the Department of Education

The Department of Education is the largest provider of public education in Australia with responsibility for delivering high-quality public education to two-thirds of the NSW student population.

For more information about the Department of Education, please visit NSW Department of Education

About the Student and Parent Experience Directorate

The vision of the Student and Parent Experience Directorate is to harness the voice of learners, parents and carers to contribute to designing and delivering a world class educational experience. Our purpose is to enhance education outcomes through enhanced experiences, enabling all learners to achieve their best potential across early childhood, school education, and post school education in VET.

The directorate develops and delivers a range of initiatives through consultation and an evidence-based approach which shows that a shared responsibility for learning is a key factor in maximising student success.

All positions within our Directorate give you the opportunity to have a positive influence on the experience of our learners/students and parents/carers.

About the role

Enable student and parent centred decision-making by providing robust, relevant and actionable insight into parent and student experiences with public education delivery in NSW. To deliver this insight, this role will lead the development and ongoing delivery of continuous experience measurement and monitoring, as well as initiatives to extract relevant insight from other primary and first-party data sources.

For further information please view the role description

Essential requirements of the role

• Appropriate tertiary qualifications in a relevant discipline such as education, business, management, social sciences or communications, and/or equivalent knowledge and experience
• Hold a valid clearance to work with Children (Working with Children Check)

Key knowledge and experience

• Knowledge of and commitment to implementing the Department’s Aboriginal Education Policy and upholding the Department’s Partnership Agreement with the NSW AECG and to ensure quality outcomes for Aboriginal people.
• Prior relevant experience, ideally within a large organisation and programs involving organisational and cultural change.

About you

As the Manager, Experience Measurement & Insights, you will lead the development and ongoing delivery of continuous experience measurement and monitoring, as well as initiatives to extract relevant insight from other primary and first-party data sources.

You will also provide advice and guidance on how to inform organisational decision-making using the insights generated from the measurement program you lead.

As the right candidate, you will have:

• Knowledge of and experience with quantitative primary research methods, along with a working understanding of qualitative research approaches
• Experience leading primary research projects end-to-end, including problem definition, scoping, research solution development, fieldwork, analysis, and reporting
• Demonstrably effective project management and organisational skills
• Working knowledge of statistical principles and their application to research methods and interpretation of findings
• Sound interpersonal and relationship-management skills
• Experience in managing and working with external suppliers
• Professional and strong verbal and written communication skills
• Experience or demonstrable ability to lead, motivate and mentor direct reports.

How to apply

When applying you will need to:

• Submit a concise cover letter (maximum 2 pages) outlining how you meet the requirements and capabilities of this role
• Attach an up-to-date resume (maximum of 5 pages)

Note: the selection process will include a range of assessment techniques to assist in determining your suitability for the role. Successful candidates will be required to undertake pre-employment screening for this role which includes a Working with Children Check and National Criminal History Check.

This is a child-related role. As a condition of employment you will be required to provide a Working with Children Check (WWCC) Clearance number and complete a National Criminal Record Check. Visit the website for more information.

Closing date: 30 September 2022 at 11:59pm.

For role enquiries please contact Stephen Scholtz at stephen.scholtz1@det.nsw.edu.au or 0476 614 245

We welcome applications from all ages and genders, Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse groups, the LGBTQIA+ community, veterans, refugees and people with disability. If we can make some adjustments to our recruitment/interview process to better enable you to shine, please contact the Diversity and Inclusion Team (dandi@det.nsw.edu.au) or visit NSW Department of Education Diversity and Inclusion.”

A talent pool may be created through this recruitment process. A talent pool is a group of applicants who have been assessed and identified as suitable for this role, and who may be considered for a range of similar roles, including temporary, term or ongoing roles, over the next 18 months.