CorVel is seeking a Medical Access Assistant (Provider Relations Specialist). This role will be remote/working from home. The Provider Relations Specialist assist injured workers, claims examiners, attorneys, providers, etc. in locating providers within the medical provider network (MPN), verifying provider inclusion in an MPN and scheduling appointments upon request for the injured worker. This position includes a moderate volume of inbound calls and a high volume of outbound calls.

ESSENTIAL FUNCTIONS & RESPONSIBILITIES:

• Receive incoming calls, emails and faxes from the Medical Access Assistant line
• Provide excellent customer service and act as network liaison to injured workers, claims examiners and providers
• Triage requests and ensure they are completed within required timeframes
• Locate providers of a particular specialty within a designated area as requested by the caller
• Verify providers are within a specified network and/or have a contract with CorVel
• Schedule appointments for injured workers upon request
• Follow all guidelines set by the California Code of Regulations
• Assist callers in navigating our website directory
• Call providers to verify demographic information (address, phone number, WC acceptance, etc)
• Answer questions from callers regarding their MPN; transferring the caller to the appropriate department if we are unable to assist
• Work with the Network Relations team to correct any discrepancies in the database
• Communicate to the contract developers if there is a need for certain specialties in a geographic area
• Multitask, utilize multiple programs and resources
• Various additional duties as assigned

KNOWLEDGE & SKILLS:

• Ability to write and speak clearly, easily communicating complex ideas across multiple platforms
• Ability to maintain composure in stressful situations and communicate diplomatically via telephone, fax, email or face to face interactions
• Ability to work independently and prioritize tasks
• Computer proficiency with the ability to utilize MS Office and other programs
• Effective quantitative, analytical and interpretive skills
• Strong interpersonal, time management and analytical skills

EDUCATION & EXPERIENCE:

• Knowledge of California Workers’ Comp regulations, not required
• Call center experience a plus but not required

About CorVel

CorVel, a certified Great Place to Work® Company, is a national provider of industry-leading risk management solutions for the workers’ compensation, auto, health and disability management industries. CorVel was founded in 1987 and has been publicly traded on the NASDAQ stock exchange since 1991. Our continual investment in human capital and technology enable us to deliver the most innovative and integrated solutions to our clients. We are a stable and growing company with a strong, supportive culture and plenty of career advancement opportunities. Over 4,000 people working across the United States embrace our core values of Accountability, Commitment, Excellence, Integrity and Teamwork (ACE-IT!).

A comprehensive benefits package is available for full-time regular employees and includes Medical (HDHP) w/Pharmacy, Dental, Vision, Long Term Disability, Health Savings Account, Flexible Spending Account Options, Life Insurance, Accident Insurance, Critical Illness Insurance, Pre-paid Legal Insurance, Parking and Transit FSA accounts, 401K, ROTH 401K, and paid time off.

CorVel is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable.

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