Are you looking to grow your career as a Medical Assistant? Apply to Family Health Medical Services today!

About Us:

We are a caring and innovative organization. Patients and communities continue to seek us out and depend on us for quality medical care, provided in an atmosphere of compassion and dependability. Our employees have a supportive work environment that encourages personal growth and mutual respect through development and open communication. We support our employees in their growth towards their career goals, while continuing to play a part in the forever changing life of medicine.

Our Company Values:

We strongly believe in the value of family and strive to provide work / life balance for all of our employees. While our departments vary, the importance of each does not, which is why we all follow the same values across our company -Dependable - Patient Centered - Initiative - Team Player

What We Offer:

• Medical, Vision, and Dental Insurance. Some plans are eligible for a Health Savings Account with employer contribution.
• Employer-paid Basic Life Insurance and you can purchase additional coverage for you and your family
• 401k with employer match and investment advisor services
• Generous time off - vacation, personal, and sick time.
• 8 Paid Holidays
• An Appealing Work-Life Balance - no nights or weekends
• 1:1 employee and manager meetings

Job Details:

Title: Medical Assistant - Phones

Reports To: Operations Lead

Department: Clerical

Supervises: N/A

Location: Hybrid Remote - Jamestown NY (initial training will be in one of our offices)

Travel Required: <10%

Position Type: Full-time, Non-Exempt

Pay Scale: $14.20 - $18.20 per hour

SUMMARY:

Medical Assistant-Phones provides patients with efficient communication by answering incoming calls. Assists patients with appointment scheduling, relaying messages to providers, and problem solving.

ROLE AND RESPONSIBILITIES:

• Answer incoming calls and assist patient with their needs
• Respond to patient messaging in a timely and professional manner with responses from provider
• Work on medication prior authorizations
• Que medications to providers based on Medication Refill Policy
• Contact nursing or providers by phone or patient's chart with patient complaints to determine course of action
• Obtain lab and x-ray reports, hospital notes, and referral information
• Use Disease Management and Health Maintenance to coordinate care for individual patients
• Update patient demographics including insurance, address, and phone number
• Communicate via messaging patient health complaints and/or concerns
• Maintain strict HIPAA standards related to patient information
• Participate and communicate in team meetings to identify and problem solve processes
• Communicate with nursing and provider staff through a team approach to plan of care that is patient specific
• May assist in other departments as needed
• Any additional duties as assigned by management

QUALIFICATIONS AND EDUCATION REQUIREMENTS:

• At least six months of experience in a related role preferred
• High School Diploma or GED required

PREFERRED SKILLS:

• Excellent verbal and written communication skills
• Medent experience preferred
• Excellent customer service skills required
• Strong attention to detail, organizational skills, and ability to prioritize and meet deadlines

PHYSICAL REQUIREMENTS/WORKING CONDITIONS

The physical requirements and working environment are typical of most medical office settings. Employees are frequently required to sit for long periods of time, stand, walk, balance, hear, talk, reach, and use their hands. Employees may occasionally be required to bend, stoop, kneel, crouch, climb (stepstool) and stretch. Physical effort requires some lifting usually not in excess of 15 pounds. The office work environment is indoors and free from dust, smoke, moisture, and excessive noise. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.