We are Invited.

At Invited Clubs , work feels like play as you build relationships with your team and meet Members from all different backgrounds. Every time you step foot in your Club, you can create magic moments and enrich lives. We are passionate about bringing people together and bringing out the very best in life. So, join us and be a part of a fun, fast-paced, high-impact group of talented people where you belong.

Invited reflects our proud history of inclusiveness and captures our welcoming spirit. Our unprecedented collection of more than 200 golf and country, city, and stadium clubs share a common goal- building relationships and enriching lives. The time has come to build on our traditions and write new chapters. We welcome you to join us.

Invited. Where You Belong.

Job Summary

The Member Experience Coordinator will play an integral part on the Member Experience Team supporting project work and goals. Creating remarkable experiences for our Club Members before, during, and after every visit. What we prioritize as Warm Welcome, Magic Moments, and Fond Farewells.

• Communication- Relationship and report building with Members and guests through personalized engagements via in-person, phone, email, and social media channels.
• Marketing - Driver of branding and communication of Club events to our Membership through the design and development of marketing materials, marketing timelines, and all communications channels, including social media.

• Member Engagement & Programming – Help plan, execute, and speak to Members on various topics and promote Member events, gatherings, facilities, services, and experiences.

• New Member Onboarding - Key focus on name recognition and connection with Welcoming New Members to the Club

Day-to-Day

• Face and voice of the Club as Members enter the Clubhouse or call the Club
• Set up for Member check-in (i.e. name badges, welcome signs)
• New Member welcome calls | warm welcome | invitation to New Member Facebook group
• Man Social Media by responding to posts, verifying events, etc.
• Members First updates to events and registration
• Update in Club marketing i.e., Posters, table tents, enplug etc
• Support in the completion of New Member data entry and follow-up
• Work with department heads to identify, complete, and implement one unified annual Club calendar of Member events
• Function as the Club representative on various Member committees
• Other duties as assigned

What to Expect

• Adhere to all company, club, and department standards of operations, policies, and procedures whether written or verbal

• Conduct ourselves professionally and respectfully

• Work Safely

• Take pride in our appearance by arriving to work in a clean and neat uniform and properly groomed according to Club standards

• We are open, flexible, and adaptable to take care of our Members and Guest changing needs

• Understand service recovery procedures for Member/Guests

• Notify GM and/or department head(s) of Member/Guest complaints. Rectify by using service recovery procedures as soon as possible

• We are ready to assume different responsibilities as needed and requested as an essential part of our jobs

• Minimum of one year experience in hospitality business or a similar role.
• Marketing background with Social Media experience a plus
• Service-oriented mindset making every guest feel valued.
• Strong communication skills verbal, written, phone, text, and social media communications.
• Work well under pressure, coordinating multiple tasks at any given time.
• Strong organizational skills and attention to detail.
• Positive phone demeanor.
• Advanced working with Microsoft Office Suite, including Word, Outlook, and Excel.
• Positive attitude and be willing to work as part of a team.