The Sony Pictures Entertainment Trainee program offers a unique opportunity to work alongside the teams that come together to create movies, TV shows, and other great experiences. These paid assignments provide meaningful and productive work that allows you to build your resume, experience and develop your skills further. You will be provided with challenging tasks, real-world experience, valuable networking opportunities, and many educational and social opportunities. This Spring Trainee position is from January through May 26th and all candidates must be able to work 40 hours a week, Monday through Friday.

DEPARTMENT DESCRIPTION:

The Mobile Technology team, a part of IT- Global Technical Services, manages the complete life cycle of mobile devices along with the company content accessible on corporate and BYOD (Bring Your Own Device) devices. We are searching for a Mobile Device Management Trainee to assist with managing mobile devices for the company which encompasses basic troubleshooting, system management, and asset management.

RESPONSIBILITIES:

Mobile Device Management Trainee will assist the Mobile Technology department in a variety of areas:

• Ensure the effective utilization of information technology, processes, and systems to provide the highest level of support.
• Uses knowledge of mobile operating systems, to analyze and resolve problems related to mobile hardware and software.
• Works with the Asset Management Team to manage the complete lifecycle of mobile inventory, including assisting with order preparation, identifying, wiping, and cleaning returned hardware, in addition to ongoing inventory maintenance.
• Assisting in monitoring and prioritizing the Mobility Service-Now incident queue. Address open tickets in the system and escalate any unresolved issues.
• Work on special projects as necessary, including testing mobile software and mobile device configurations.

QUALIFICATIONS:

• Ability to work 40 hours a week, Monday through Friday
• Bachelor’s or higher degree in IT, Science, Math, Engineering, Business or Liberal Arts
• Understanding of mobile technologies including iOS (iPhone/iPad) and Android devices.
• Working knowledge of Microsoft office tools such as Word, Excel, and PowerPoint
• Excellent written and verbal communication skills
• Solid attention to detail
• Strong customer service skills
• Works well in a team and individually

PREFERRED QUALIFICATIONS:

• Mobile Industry experience
• Proficiency with Microsoft Office, Teams and OneDrive
• Service-Now experience
• Takes initiative
• Displays creative and innovative problems solving techniques.

• Sony Pictures Entertainment is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, age, sexual orientation, gender identity, or other protected characteristics.

• 
  As part of our commitment to health and safety, all U.S. non-union and O.P.E.I.U. Local 174 applicants and employees must submit proof of vaccination against COVID-19 or request and obtain approval of a reasonable accommodation based on disability or a sincerely held religious belief, practice or observance. To request an accommodation for purposes of participating in the hiring process, you may contact us at SPE_Accommodation_Assistance@spe.sony.com.