The City of Charlotte is the largest municipality in North Carolina and the 17th largest city in the United States, with a total population of more than 872,498 citizens. A major commerce center, Charlotte hosts several of the nation’s largest banks and technology companies.

Also known as the Queen City, Charlotte is home to the Carolina Panthers, the Charlotte Hornets and the NASCAR Hall of Fame. We work hard to ensure that the community will be a winning city for everyone – a truly remarkable place to live, work, learn and play. Join us in helping to keep our City thriving, ensuring upward mobility and advancement in the workplace.

Responsible for providing administrative services to the head of a complex operating unit and for relieving that official of delegated administrative details. Emphasis is on the technical aspects of independent work involving procedures and sequences. Must exercise considerable initiative, independent judgment, and discretion in performing the office and administrative duties and in keeping informed of unit policies, rules and regulations. Must be hard-working, detailed-oriented, with positive energy, who possesses great people skills, and have a “team player” mentality.

• Responsible for providing clerical services to the department manager.
• Must exercise considerable initiative, independent judgment, and discretion in performing the office and administrative duties and in keeping informed of CATS policies, rules, and regulations.
• Screen calls, visitors, mail; answer or refer inquiries and customer service requests or complaints; perform a wide range of administrative duties
• Type and edits a variety of letters, memoranda, reports, and minutes, working through rough drafts, verbal instructions, or established procedure, accurately types and processes materials and forms and other documents.
• Compose letters independently, proofs work to ensure accuracy, grammatical correctness, appropriate formatting, maintains accurate and detailed records.
• Organize and secure highly confidential company information
• Assist with creating presentations
• Prepare purchase requisitions and track order status.
• Schedule meetings, conference calls, plan and assist with specials events. Contact participants and ensures attendance.
• Prepare correspondence, expense reports, arrange travel, schedule meetings, etc.
• Must have a pleasant manner and the ability to work well with all people.
• As part of your responsibility to support the CATS Safety Culture, report safety concerns and issues through the various methods established by CATS as outlined in the ASP.

Munis experience; process Invoices, payroll & travel experience, some college-level course work.

Requires high school graduation/GED with three years of experience or an Associate's degree with one year of experience as an administrative assistant supporting multiple managers, preferably supplemented by college-level courses in a related field, extensive computer skills (Microsoft Office Suite) in a fast-paced, customer-service driven environment. Computer and typing proficiency exams will be required for the final candidate. Must be able to pass a pre-employment drug test, a criminal background check, DMV report, and be eligible for a City Driving Permit.

The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.

Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.

As of October 1, 2021, The City of Charlotte requires proof of COVID-19 vaccination as a condition of employment for any new City of Charlotte employees. The City is an Equal Opportunity Employer, and as such, will consider reasonable accommodations as required by law.

Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.

Apply online.

Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.

You are welcome to visit the City of Charlotte Human Resources Department lobby where we have workstations available. Our office is located at 700 East 4th Street, Suite 200, Charlotte, NC 28202. Our hours are Monday through Friday, 8 a.m. to 5 p.m. (EST), excluding official City holidays.

Anyone seeking an accommodation to apply for a job may call (704) 336-2285 for assistance or you may email questions to CityHrJobPostingsNotify@ci.charlotte.nc.us.

The City of Charlotte provides a comprehensive benefits package to all employees.

Click here to learn more about the City of Charlotte’s benefits.

The City of Charlotte is a drug and alcohol-free workplace.

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