Performs a wide variety of specialized and/or difficult clerical and administrative duties. Work requires extensive knowledge of department, division, or section policies, procedures, and services and ability to communicate these to others. Tasks may require the ability to plan and carry out assignments. Does related work as required. Work often involves providing assistance to temporary help. Work is performed under regular supervision.

• Collects information; responsible for a variety of routine administrative assignments.
• Prepares, processes, prints and distributes a variety of documents. Some material may be of a confidential nature.
• Answers routine correspondence for supervisor.
• May code invoices and process expense forms for payment.
• May collect and enter unit/department-related information into database. Maintains database and keeps information current.
• Schedules meetings and appointments and administers calendar.
• Meets/greets/screens customers/visitors. Answers questions and provides information.
• May have responsibility for tracking attendance and processing payroll-related documents.
• Establishes and maintains files.
• Operates a variety of office machines; may maintain inventory of materials, supplies and/or equipment. May serve as first contact for office equipment maintenance.
• Answers unit/department phones, takes messages and provides responses.
• Receives, opens, and sorts mail. Receives, signs for and distributes packages. Assists with bulk mailings.
• Provides back-up for department administrative staff. Provides assistance as required to senior-level administrative staff.
• May serve on special and/or regular teams and committees.
• Infrequent responsibility for supervision of others. Responsibility may include providing occasional direction to temporary staff.

Thorough knowledge of standard office practices, procedures, equipment and clerical techniques. Ability to make difficult arithmetic calculations, set up complex forms and statistical tables. Ability to type and transcribe accurately. Knowledge of business English and spelling. Ability to establish and maintain effective working relationships with employees and general public. Basic to Intermediate level proficiency in office-related software. Intermediate level proficiency in County or Department-specific databases (e.g.SASI). Office equipment used includes computer, copier, postage meter, Fax, printer, multiple-line phone, laminator, projector, and scanner. Team Player. Bilingual in English and Spanish preferred.

Any combination of education and experience equivalent to graduation from high school and one year of clerical experience.

Regular contacts are made with individuals from other internal departments, outside organizations, and/or the general public for purposes of exchanging information which may require some judgment or interpretation. Communication is usually cooperative in nature, with infrequent conflicts resolved by higher authority. Conducts work in a sitting position; however, job requires frequent standing, walking, bending, stooping and light lifting. Requires frequent operation of a variety of office machines.

Will be evaluated on the ability and effectiveness to carry out the responsibilities as outlined.