Operational Support Engineer

Could this be one of those rare moments to do the best work of your career? At Tabcorp, our story continues to evolve every day. It’s an exciting moment in our history - a new era of Tabcorp. We’re raising the game by creating the most engaging betting and entertainment experiences, and to lead in integrity.

We’re here to create excitement everywhere – through our incredible people, unrivalled experiences, and strong relationships. We're bringing industry leading products and services to our customers and breaking into new horizons.

Game to join us?

What you’ll do

Based at Frenchs Forest, you will be responsible for providing support for applications, ancillary software and hardware, and other new technology initiatives as they emerge for Media and Broadcast to ensure the highest level of systems reliability and availability.

Reporting to the Broadcast Services Manager, you will provide onsite support between the hours of 7am – 5pm Monday to Sunday.

You will provide strong technical level 1 and 2 support and will work closely with other teams In Media and Wagering to ensure correct internal and external procedures are followed.

What you’ll do

• Ensure continued operation of the Media and Broadcast platforms through the provision of Level 1 & 2 support during agreed support periods.
• Manage and resolve incidents at a functional or configuration level.
• Where significant impacting incidents are unresolved, escalate to the Technical Lead Engineer and/or Team Lead.
• Ensure that service and system support requests are actioned in accordance with agreed Service Level commitments and business priorities.
• Ensure successful implementation of software releases by verifying production operability
• Act as a central point of contact regarding application-specific issues for all users via relevant helpdesks (DCO, Granville, and SSC).
• Ensure Technology good practice methodologies are applied including impact assessment, risk and issue management, funding, change management and business readiness

What you’ll bring

• Information Technology, or Computer Science, or equivalent qualification
• Experience in technology and technical support role supporting critical and complex platforms in a large scale and complex environment
• Experience desirable working with AWS or other cloud-based infrastructure providers
• Experience desirable with administering Linux platforms
• Demonstrated knowledge of network protocols
• Ability to identify and troubleshoot incidents
• Eagerness to learn and expand your knowledge in an ever-changing environment
• Interest in AWS cloud environment, Monitoring & alerting tools
• Can do attitude towards problem solving

You may have 1-2 years’ experience in a helpdesk role, and you are seeking a career in IT. If you have an eagerness to learn and adapt to a wide range of technologies, or if you are currently in a similar role looking for a new challenge and wanting to expand your knowledge with a strong career pathway, we’d love to hear from you.

What you’ll get

Not only will you receive an awesome candidate experience from our caring Talent team, the perks of working with us are pretty good too!

The list is extensive but here are a few:

• A “say yes” approach to flexible working to meet your individual needs
• A multitude of leave types such as cultural leave, volunteer leave and 18 weeks’ parental leave for all new parents, regardless of gender
• We’re committed to Inclusion & Diversity with a range of initiatives such as our annual Inclusion Month celebrations and our Gender Affirmation Statement of Support
• We’re proud to have been named an Employer of Choice for Gender Equality by the federal government’s Workplace Gender Equality Agency (WGEA) for the seventh consecutive year
• We offer a comprehensive (and free) health and wellbeing app called The Arena to support you and your family’s mental and physical health
• We’re committed to your learning and development with a dedicated platform with helpful resources from leadership to technology to upskill and cross train

About Tabcorp

We’re Australia’s leading gambling entertainment company. Together, we build on our 100+ year heritage by delivering Excitement with Integrity, every day. Each one of us is here to put our customers at the heart of everything we do by creating moments that engage, surprise, and thrill.

Our 3,000+ strong team is as diverse as Australia itself. Our people drive homegrown world-class brands; TAB, Sky Racing and MAX. As an ASX listed company, we’re proud to shape our industry for the better. Because together, anything’s possible.

Tabcorp is committed to creating an inclusive workplace where all our people feel valued for their unique qualities and have a sense of belonging. If you need assistance or adjustments to fully participate in the application process, please contact tabcorprecruitment@tabcorp.com.au

COVID

Tabcorp is closely monitoring Department of Health guidelines to ensure we continue to provide a safe working environment. You may be required to present evidence of Covid vaccination in order to comply with Public Health directions and fulfil the requirements of this role.

This role is based in Frenchs Forest, with onsite parking available