Join VillageMD as a Operations Manager - Virtual Care Delivery working remotely in the US (Chicago, IL preferred)

Join the frontlines of today's healthcare transformation.

Why VillageMD?

At VillageMD, we're looking for a Operations Manager - Virtual Care Delivery to help us transform the way primary care is delivered and how patients are served. As a national leader on the forefront of healthcare, we've partnered with many of today's best primary care physicians. We're equipping them with the latest digital tools. Empowering them with proven strategies and support. Inspiring them with better practices and consistent results.

We're creating care that's more accessible. Effective. Efficient. With solutions that are value-based, physician-driven and patient-centered. To accomplish this, we're looking for individuals who share our sense of excellence, are ready to embrace change, and never settle for the status quo. Individuals who have the confidence to lead but the humility to never stop learning.

Could this be you?

Reporting to the National Director, Operations this individual will be a critical resource supporting the development and expansion of an innovative virtual care model that supports Village Medical patients 24/7. This individual will partner with a Physician or APP leader to manage a team of Advance Practice Providers (NPs/PAs) to deliver a best-in-class virtual patient experience. This role will create structure and process around provider scheduling, quality assurance, and workflow development to support our APP-led team through a period of rapid expansion.

Key responsibilities of the Manager, Operations include:

• Serve as an operational dyad leader for a team of Advance Practice Providers that deliver direct patient care through chat and virtual visits (telehealth)
• Manage all provider scheduling functions to ensure 100% uptime of a 24/7 virtual care model while balancing needs and experience of our APP team
• Partner with APP lead to develop a quality assurance program that leads to data driven continuous improvement across the team
• Work cross-functionally with Product, Marketing, and Clinical Leadership to develop workflows that improve patient and provider experience
• Develop a monthly reporting framework to demonstrate both team productivity and program impact and effectiveness
• Serve as a Practice Operations subject matter expert on the delivery of other operations initiatives, as needed

What will make you successful here?

• You have experience performing under pressure with a strong sense of urgency, attention to detail, and a commitment to doing what you say you will do
• You are solution-oriented and have a passion for being hands-on in problem-solving, strategic design and execution
• You are self-starting and maintain a high sense of urgency and accountability in delivering measurable results in line with agreed upon timeframes
• You have a personal commitment to promoting and providing excellent customer service
• You demonstrate the ability to cope with and manage staff through rapid growth, ambiguity and change
• You have excellent interpersonal skills, diplomacy, and patience while interacting with customers and colleagues

What you bring to VillageMD:

• Experience with value-based care and demonstrated understanding of operations' role in supporting success in a value-based model
• Track record of working to develop Electronic Medical Record and CRM workflows, preferably in athenahealth and Salesforce Healthcloud
• Understanding of the complexities and licensing requirements of running a virtual care delivery model
• Strong mentoring and relationship building skills with ability to effectively manage group and interpersonal conflict situations
• 3 – 5 years of practice operations experience, preferably in a primary care or virtual care setting with a proven track record of successfully leading teams on complex initiatives
• Thorough understanding of the healthcare environment and specific knowledge of physician practice management and virtual care delivery
• Bachelor's degree in healthcare or business administration, graduate degree preferred

How you will thrive

In addition to competitive salaries, a 401k program with company match, bonus and a valuable health benefits package, VillageMD offers paid parental leave, pre-tax savings on commuter expenses, and generous paid time off. You work in a highly-collaborative, conscientious, forward-thinking environment that welcomes your experience and enables you to make a significant impact from Day 1.

Most importantly, you make a difference. You see a clear connection between your daily work on VillageMD products and services and the advancement of innovative solutions and improved quality of healthcare for providers and patients.

Our unique VillageMD culture – how inclusion and diversity make the difference

At VillageMD, we see diversity and inclusion as a source of strength in transforming healthcare. We believe building trust and innovation are best achieved through diverse perspectives. To us, acceptance and respect are rooted in an understanding that people do not experience things in the same way, including our healthcare system. Individuals seeking employment at VillageMD are considered without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

For Colorado Residents only: The base compensation range for this role is $80,000 to $100,000. At VillageMD, compensation is based on several factors including but not limited to education, work experience, certifications, location, etc. This role may be eligible for annual/quarterly bonus incentives (if applicable), and the selected candidate will be eligible for a valuable company benefits plan, including health insurance, dental insurance, life insurance, and access to a 401k plan with company match.

Explore your future with VillageMD today.