Put the World on Vacation

At Wyndham Destinations our mission is simple: to put the world on vacation. With a spirit of caring, creativity and fun, our teams help families and friends create memories that last a lifetime. As the world’s largest vacation ownership company and part of Travel + Leisure Co., we’re shaping the future of the travel industry.

How You’ll Shine

As an Owner Services Team Leader you'll be responsible for leading a team of consultants to ensure an exceptional experience to Club Wyndham Owners through the delivery of accommodation reservations and related products.

Responsibilities includes but are not limited to:

• Respond to inbound customer enquiries with confidence and enthusiasm leading to a positive resolution
• Maximise conversion of incoming calls into confirmed bookings by proactively offering the most appropriate vacation solution
• Provide professional and compliant advice to customer enquiries
• Drive the Owner Services team towards achieving weekly and/or monthly targets
• Maintain the appropriate administration relating to accommodation enquiries.
• Take responsibility for the accuracy of owners’ reservations activity and responsibility for the collection of monies due and refunds
• Manage customer complaints and escalated issues
• Recruit, train and performance manage your team of consultants to ensure a high level of customer service is delivered.

What You’ll Bring

To be considered for this great opportunity you will be able to demonstrate the following;

• Proven experience in leading teams in a call centre environment, responsible for the delivery of complex customer service solutions (including recruiting, training and performance management).
• Demonstrated experience in handling difficult customer complaints, monitoring customer service standards and implementing training to improve service levels.
• Displays strong leadership skills with demonstrated ability to engage team members and successfully implement significant changes to culture and responsibilities.
• Experience in the accommodation or travel industry with an understanding of hotel yield management and techniques to maximise usage would be highly desirable.
• Proven experience in the development of new initiatives and projects.
• Evidence of high level professional communication skills in all aspects
• Displays positive demeanour and ability to work under pressure.

How You’ll Be Rewarded

• Discounted Resort stays globally
• Subsidised Private Health insurance upon successful completion of probationary period
• Professional development funding

A Place for Everyone

Hospitality is at the heart of all we do at Travel + Leisure Co., including how we treat each member of our growing community. Here, you’ll find a team that’s inclusive, values diversity, and is built on a foundational respect for people from all over the world.

We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to mycareer@wyn.com, including the title and the location of the position for which you are applying.