Passenger Service Supervisor - Central Depot
Job description
About us
NSW TrainLink helps connect customers all over NSW and beyond. Our intercity and regional network of trains and coaches provide valuable links between regional and metropolitan centres across NSW and between neighbouring states and territories. Our services support thriving regional communities and economies by helping people access the things that are important to them and by bringing visitors to our stunning regions. And it's all thanks to our dedicated and passionate team from right across NSW, who work together to make more than 32.6 million customer journeys happen every year.
About you
We are looking for Passenger Service Supervisors who have experience in a customer service environment with and the ability to work well in high pressure and conflict situations. The successful applicants will have the ability to operate both independently, using initiative and self-direction, and as part of a team. Supervising a team of on-board staff, you will need to have previous management experience, exceptional interpersonal skills, and the ability to deal with a variety of stakeholders.
The Role
We are building a Talent Pool of Passenger Service Supervisors to join our team of On-board Staff at the Central Depot. The Passenger Service Supervisors are people leaders that deliver and maintain the highest standard of customer service, safety, and security to customers traveling on NSW TrainLink services.
The key responsibilities will be but not limited to:
- Provide leadership and supervision to the on boarding team
- Coordinating all services and collaborating with all the staff on the train during the travel
- Providing customer with additional assistance and managing customer complaints
- Lead and manage emergency and safety critical situation and working with key stakeholders.
- Attending to customer requirements and assisting with luggage
- On-board cleaning including cleaning on-board amenities
- Lead crew engagement via pre-departure operational safety briefings.
- Reinforce safety standards and safety behaviours
- Take appropriate action to report and document service issues
You will be working across a 14-day rotating shift work roster including weekends and public holidays. You may also be required to work additional hours at short notice with the potential for overtime. These positions will require you to travel within Regional NSW and including overnight stays. The rostered shift lengths may vary depending on the travel location.
For further information, please refer to the position description Passenger Service Supervisor and the information pack On-Board Train Crew Information Pack
Salary will be $1,338.05 per week including superannuation and leave loading.
The Talent Pool will be created for current and future temporary and permanent that become available over the next 18-month period. If you are deemed suitable at interview and a vacancy arises, you may be contacted and asked to complete pre-employment checks.
Benefits
NSW TrainLink offers its employees challenging and rewarding work with opportunities for career progression, learning and development and work-life balance. Other benefits include
- Free travel on NSW government trains, buses and ferries
- Flexible work practices
- Applicable shift allowances and penalty rates
- Full corporate work uniform provided
Join NSW TrainLink for the opportunity to shape the future and make a genuine difference for the people and communities of NSW by providing a world class rail system.
For more information on Employee Benefits at NSW TrainLink please click Employee Benefits
How to apply
- To apply, click on the apply button below.
- Answer all questions on the online application form.
- Provide a copy of your current resume outlining your skills and experience (maximum 3 pages).
Applications close: 11:59pm on Sunday 3 July 2022
We are the community we serve
We are committed to being an inclusive, diverse and flexible workplace where differences are valued. We welcome people of all backgrounds, experience and abilities.
We enable our people to work in ways that work for them and their teams. Working virtually and from different locations including regional locations, staggering work hours and job sharing are just some of the ways our people can work flexibly.
Please contact the Talent Scout below if you require any adjustments to be made to how you interact with us throughout the recruitment process or would like to discuss flexible work options. For any enquiries, please email Maxine Greenstreet at MAXINE.GREENSTREET@TRANSPORT.NSW.GOV.AU.
We’re certified as a Family Inclusive Workplace
Our flexible work practices and policies for parental leave, employee and family wellbeing and family care enable us to provide genuine support for our people to thrive at work and at home.
Apply today to register your interest!
Find out more about NSW TrainLink at https://www.transport.nsw.gov.au/nswtrains.
Take a look at our application tips video series for plenty of great information on navigating and acing the application and recruitment process with NSW TrainLink.
Our COVIDSafe Measures Policy
All Transport NSW workers are required to have:
- appropriate evidence of being fully vaccinated with a TGA approved COVID-19 vaccine; or
- an approved medical contraindication.
You will be required to show proof of your COVID-19 vaccination status or apply for a medical exemption prior to securing this role.
Job Segment: Call Center, Temporary, Manager, Customer Service, Contract, Management
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