Job Summary:

At AssociatesMD, a part of NeueHealth, a Bright Health Group company, the Personal Healthcare Assistants (PHAs) is the vital links that coordinate communication between patients, family members, medical professionals, administrative staff, and insurance companies to ensure that patients receive the best possible healthcare service. On a typical day, the PHAs will be responsible for identifying care gaps, helping with referrals to appropriate healthcare services, directing patient inquiries or complaints, facilitating satisfactory resolutions, explaining policies to patients, assisting patients with choosing doctors, keeping track of prescriptions, and organizing transportation for them.

Duties/Responsibilities:

• Providing exceptional customer service to our patients.
• Checking in and out of our patients as well as helping with any upcoming appointments and any health-related matters.
• Working closely with the medical assistants and primary care providers to assess all the requirements related to the plan of care and preventative measures for the patients.
• Oversee tasks for the assigned patient population related but not limited to: Billing, referrals, any issues related to healthcare, Pharmacy/Medication refills, Out-of-Pocket expenses, Health Plan Benefits / Copays, Transportation, and more.
• Developing and maintaining key performance indicator reports using data sourced in our EMR and reporting suites.
• Manipulating reports using, Excel, and Google Sheets.
• Analyzing data to identify actionable insights.
• Research and evaluate data from different sources to identify discrepancies and patterns.
• Recommend ways to improve healthcare quality and minimize costs.

Required Skills/Abilities:

• Excellent time management skills with a proven ability to meet deadlines.
• Understanding of the healthcare industry is preferred.
• Excellent verbal and written communication skills.
• Skills in the appropriate use of universal safety precautions and maintaining patients’ rights to privacy and confidentiality.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and strong attention to detail.
• Strong analytical and problem-solving skills.
• Ability to prioritize tasks and delegate them when appropriate.
• Ability to function well in a high-paced and at times stressful environment.
• Proficient with eClinicalWorks (ECW), or related software or Electronic Medical Records (EMR).

Education and Experience:

• Customer service experience required.
• High school diploma or equivalent.
• Bilingual in English/Spanish.

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.
• Varied activities including standing, walking, reaching, bending, and lifting.
• Finger dexterity required to manipulate phone, headset, and keyboard.
• Vision and hearing within normal parameters to perform job requirements.
• Ability to travel to the office daily.

ENVIRONMENTAL/WORKING CONDITIONS:

• Normal physician office and exam room environment