Job description
The nib Group has a mission and vision of people enjoying better health. Through our success, we aspire to more prosperous and sustainable communities, not only the creation of enterprise value.
nib is a trusted health partner, helping members and travellers make more informed healthcare decisions, transact with healthcare systems and generally live healthier lives. We’re looking for people who share this passion and want to be a part of a team that has the appetite and ambition to be extraordinary. Extraordinary comes in different perspectives and experiences. We’re committed to an environment where everyone has the autonomy and freedom to be their authentic selves, every day.
Your Impact
Supporting the Product Operational Excellence team, the Product Administrator will work cross-functionally to drive new product development and product change initiatives and deliveries through the output of high-level administrative support; spanning the nib brand, corporate health business and white label partner brands and Payer to Partner.
More specifically you will:
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Support frontline employees by ensuring Product Catalogue, Knowledge Hub and Operational Updates contain timely and accurate information
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Respond to product enquires and work collaboratively with Marketing and Digital to identify improvements and correct errors in product coverage
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Investigate issues raised in product design, system delivery or conflicts in product intent and make recommendations to resolve
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Act as the conduit between nib and client management teams to resolve any enquiries raised through the product inboxes, workplace posts or forums
Your Team
A collaborative team of high achievers, who love to experiment and challenge the status quo, while having fun along the way.
This unique opportunity presents the prospect to build a defined career path within our Products team, covering operations and strategy and development.
Your Background
Ideally you possess demonstrated experience in a similar role that has required you to manage multiple stakeholder requests within a complex and fast paced environment. You have the ability to think laterally ‘outside the square’ to identify opportunities for improvement and have a flexible and positive work approach.
Ideally you possess demonstrated experience in a similar role that has required you to manage multiple stakeholder requests within a complex and fast paced environment. You have the ability to think laterally ‘outside the square’ to identify opportunities for improvement and have a flexible and positive work approach.
You are comfortable leveraging your written and verbal communication skills to engage with stakeholders at all levels and possess highly developed time management and organisational skills with the ability to multi-task.
Your strong attention to detail will allow you to effectively work within a range of customised databases.
Benefits
The nib Group is a highly collaborative, purpose led and values driven organisation. To support you at work (and play), we offer some fantastic benefits including but not limited to:
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Employee health insurance discounts
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Employee share plans
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Volunteer leave
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Paid parental leave
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Gym discounts and fitness incentives
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Short-term incentive programs
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Educational assistance
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Flexible work options, including work from home
The closing date for this role is Friday, 5 August 2022. Please also ensure you have support from your current people leader (and previous leader if currently on secondment) prior to expressing your interest in this role.
At nib Group, we welcome original thinkers and encourage innovation, diversity, and collaboration to drive our purpose of your better health for our members and travellers. We embrace a flexible working environment and welcome candidates from diverse backgrounds aiming to create a work environment where employee differences such as gender, age, culture, disability, sexual orientation, and education are valued to reflect the diversity of the communities in which we operate.
All your information will be kept confidential according to EEO guidelines. Successful applicants will be required to complete a background check (including criminal history and bankruptcy check) prior to commencement of employment.
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