Job description
Minimum qualifications:
- Bachelor's degree or equivalent practical experience.
- 5 years of experience leading multiple projects and/or processes.
Preferred qualifications:
- Experience leading strategic/ambiguous programs from inception to action.
- Experience collaborating with execution partners (e.g., multifunctional teams, product teams, executive communication teams).
- Experience connecting with and influencing executive stakeholders.
- Experience with Voice of the Customer programs.
About the job
At gTech’s Users and Products team (gUP), our mission is to help users get the most out of Google. We represent Google's users and many of our partners globally, sharing insights with the larger Google organization to enable exceptional customer and product experiences.
gUP builds innovative solutions that take user experience and engagement with Google to the next level, supporting users across products, countries, cultures, incomes, and identities. We advocate for users through partnerships with product areas at Google (and some Alphabet businesses), supporting Google’s consumer products ecosystem and enabling numerous launches for Google’s consumer products each year.
Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.
To learn more about gTech, check out our video.
Additional Information
(Colorado only*) Minimum full-time salary range between $169,000 - $181,000 + bonus + equity + benefits. *Note: Disclosure as required by sb19-085 (8-5-20) of the minimum salary compensation for this role when being hired into our offices in Colorado.
Responsibilities
- Program Manage key Vice President-level strategic initiative centered around leveling user voice insights across gUP.
- Connect cross-functionally with stakeholders to understand current business challenges and design solutions.
- Develop programs to educate, improve service offerings, and influence consistent org-wide processes.
- Lead stakeholder management for multiple functions and product teams, landing solutions in various teams.
- Advocate for users' needs, understand their issues, and influence future support solutions to help keep our business at the forefront of customer support.
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