Job description

Position Summary: The Quality Assurance Specialist provides support and assistance to the AVP, Quality Assurance Compliance in managing a program of loan quality assurance and review. The incumbent is primarily responsible for coordinating the third-party review of funded and denied Consumer, Solar and Mortgage loans.

The incumbent partners with Strategic Lending, Special Assets Group, Consumer Lending, Mortgage Lending and Enterprise Risk Management as appropriate to resolve issues and address training needs. All duties are performed in adherence with Technology Credit Union (Tech CU) policies, procedures, guidelines and compliance objectives while supporting the organizational corporate values.
Responsibilities: Essential Duties

• Coordinates a sample review of funded and denied Consumer, Solar and Mortgage loans in accordance with established timelines.
• Processes the findings reports, assigns findings tasks and monitors them until they are resolved.
• Responds to questions regarding findings reports, findings tasks and the monthly summary reporting.
• Performs the review of critical loan data change reports, requests clarification and/or documentation, creates findings tasks and monitors them until resolved.
• Performs first and second line of reviews of loan data using data warehouse reports in order to identify and address training issues.
• Prepares monthly summary reporting that is provided to the management team.
• Interacts with other departments regarding the resolution of identified issues in a timely and accurate manner.
• Provides support for audits and examinations.
• Creates and maintains clear and concise procedures.
• Participates in projects as assigned by manager.
• Seeks out efficiencies and process improvements within the scope of duties.

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Work Schedule*

• Full-time; typically 40 hours/week
• 8:30am-5:00pm PST, (Monday – Friday) is the general schedule, may be adjusted by manager.
• Flexibility to occasionally work from home, work early or late hours, and work extended weekend hours, typically with advance notice.

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Workplace Essentials*

• Supports Tech CU’s Mission and Vision and consistently demonstrates Tech CU’s Values (Accelerate, Collaborate, Innovate, & Cultivate).
• Meets with manager on a regular basis to discuss goal alignment, performance metrics, and development plans.
• Complies with Tech CU policies and procedures.
• Upholds employee Code of Conduct and Business Ethics and ensures confidentiality of the workplace.
• Complies with requirements imposed by federal, state and local regulatory agencies.
• Adheres to internal control and security measures designed to ensure regulatory compliance and mitigate losses and errors.

Qualifications: Education: Associates Degree or equivalent job experience (Bachelor’s Degree preferred with emphasis in finance or business)
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Experience: *

• 3+ years of consumer lending experience in banking.
• Experience with audit duties preferred.

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Knowledge/Skills/Abilities: *

• General knowledge of consumer lending products, applications, rules, regulations, policies and procedures.
• Excellent ability to define problems, establish facts and draw conclusions using a set of data.
• Demonstrated ability to perform work accurately and thoroughly, with strong attention to detail.
• Solid ability to work autonomously to manage time effectively and prioritize work appropriately to meet deadlines.
• Proficient with Microsoft Office applications, including Word, Excel and Outlook.
• Basic ability to prepare and analyze reports using Microsoft Excel.
• Strong analytical, written/verbal communication, interpersonal and relationship building skills.
• Ability to adapt to change quickly and manage multiple projects.

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Licensing/Certifications: * None required.
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Travel: * May be required occasionally to attend offsite training, meetings or events, typically with advance notice. Overnight travel unlikely.
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Typical Working Conditions: * Office environment with interaction with a variety of internal and external parties. May work remotely as determined by business need and individual performance.
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Equipment Used: * Routinely uses standard office equipment, including computer, phone, copier and other devices.
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Physical Requirements: *

• Ability to sit 80% of the day.
• Keyboarding and reading a computer screen for up to 80% of time during which one is seated.
• Frequent speaking and listening to interact with team, management, vendors and authorities in person or via phone.
• Mobility to attend meetings within office building and offsite.

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EQUAL EMPLOYMENT OPPORTUNITY*
Technology Credit Union is an Equal Opportunity Employer. All qualified employees and applicants receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetic information, age, disability, veteran status or any other legally protected basis. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation and training.

This is a grade 5 position, with a salary range from $65,600 to $98,400 with bonus potential of 7%. The anticipated range for new hires is between the low-end and midpoint of the range, depending on experience. Tech CU is a pay-for performance organization that benchmarks base pay to the 50th percentile of our market and we provide incentive-based compensation aligned with successful accomplishment of individual and corporate goals. The salary mentioned above is based on working in San Jose, CA. Salaries are based on the geographic location in which you live if working remotely.

Job Type: Full-time

Pay: $65,600.00 - $98,400.00 per year

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