Job description

DEPARTMENT: Operations

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REPORTS TO: Manager – Customer Operations*

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COMPENSATION: $15 - 17 per hour*

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POSITION SUMMARY/OBJECTIVE: *

The Receptionist is responsible for greeting and interacting with all Space Foundation customers, internal and external, both in person and over the telephone.

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RESPONSIBILITIES: *

The following briefly describes representative responsibilities of this job, but it is not intended to be a complete or all-inclusive listing of activities, duties or responsibilities that are required of this position:

• Provides excellent customer service and a welcoming atmosphere to our customers
• Greets visitors promptly, informatively, enthusiastically, and respectfully
• Open and Close the Lobby
• Answers all incoming calls professionally and within three rings, and assists the callers by asking pertinent questions to determine the team member to whom it is appropriate to direct the call
• Directs calls to voicemail and/or transcribes messages to be emailed to any team members who are unavailable to receive calls
• Processes incoming mail and distributes it to the appropriate team members
• Records, checks, receives, and prepares deposit summaries for the Finance & Accounting department
• Handles returned mail by contacting the addressees for updated information or deleting the database records, as appropriate
• Provides support to other team members on various special projects that do not require departure from the reception desk, such as mail merges and mailings, index tabs and/or file preparation, typing/transcription, data entry support, etc.
• Provide back-up for SFDC Admission and Gift Shop
• Group Sales/Field Trip Support
• Event Registration Support
• Performs other duties and/or projects as may be assigned.

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COMPETENCIES: *

The following briefly describes the knowledge, skills, abilities, and characteristics associated with this position, including any required experience, education, licensure, certification, or combination thereof:

• Minimum 2 years’ experience at a reception desk with a multi-line phone system, preferably VoIP (Voice over Internet Protocol), is required.
• Proficiency with the Microsoft Office suite, particularly Word, Excel, and Outlook email and calendar applications, is required.
• Experience with Mitel, Neopost, Xerox copier, Altru POS and CRM Hubspot preferred
• Excellent command of the English language, with outstanding oral and written communication skills, is required.

A comfortable, polished manner when speaking to our customers is essential. The Receptionist must have a professional attitude and appearance, the ability to cope with stressful situations, and the flexibility to interact with a wide variety of people, including distinguished visitors. Also of importance are the abilities to prioritize work, to complete tasks in a timely manner, to multi-task, and to be mindful of details (particularly when those details must be noted and passed on to others).

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PHYSICAL DEMANDS: *

The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the team member is occasionally required to stand, walk, sit, use hands to finger, handle, or feel objects, tools or controls, reach with hands and arms, climb stairs, balance, stoop, kneel, crouch or crawl, talk or hear, taste or smell. The team member must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

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WORK ENVIRONMENT: *

Work environment characteristics described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Individuals in this position will generally work indoors and will have a workspace designated solely for him/her. Necessary office furnishings, equipment and supplies will be provided by the Foundation. While performing the duties of this job, the team member may periodically be required to work outdoors and would be exposed to weather conditions prevalent at the time. The team member may periodically be required to work in an offsite environment or at special events, and from time-to-time may be asked to travel on Foundation business, at the Foundation’s expense. The noise level in the work environment is usually moderate.

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JOB STATUS: *

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FLSA Classification: This position is non-exempt according to guidelines of the Fair Labor Standards Act and, as such, an individual in this position is eligible to receive overtime pay.

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Full- or Part-Time: This position is full-time in nature. An individual in this position will regularly work a schedule consisting of 40 hours per week.

Job Types: Full-time, Part-time

Pay: $15.00 - $17.00 per hour

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