Retail Trainer - Organix Recycling - REMOTE

Job Summary:

Retail trainers implement training programs for retail customers to teach them protocols, techniques, and best practices of the Organix Recycling program to ensure a successful program. Identify the root cause of issues that may impact the program at the store location. Use communication skills to diffuse tense situations, effectively communicate problems and solutions to customer, and resolve issues quickly and effectively.

Essential Duties and Responsibilities:

• Utilize creative learning strategies and various media formats to effectuate adoption and impact of training content.
• Consistently identify new training needs and work across multiple teams to update and/or develop necessary content and materials as needed.
• Assess the training needs of all individuals and teams and conduct training for them.
• Perform training sessions with new store employees through various methods to engage employees.
• Run reports as necessary.
• Collect feedback from management regarding training material and make improvements as per the requirements.
• Proactively reach out to stores and schedule necessary training.
• Help train Organix Recycling employees as needed.
• Manage full training cycle such as conducting in-person activities and using e-learning platforms.
• Additional responsibilities as required.

Required Skills & Abilities:

• Strong phone/email contact handling skills and active listening
• Stellar business communication skills; written and oral
• Willing to travel to retail stores when required
• Customer orientation and ability to adapt/respond to different styles
• Ability to multi-task, prioritize, and manage time effectively
• Working knowledge of Microsoft Excel, PowerPoint, and Microsoft Word
• Ability to learn quickly new computer applications and systems
• Fluency in English is required. Fluency in Spanish is desired but not required
• Must be able to travel away from home for extended periods of time and up to 25% of the year

Qualifications:

Experience:

• 2-3 years of proven training experience

Education:

• High school diploma or equivalent

Physical Requirements:

• Prolonged sitting at a desk and working on a computer, answering a phone
• Ability to travel
• Must be able to exchange accurate, concise, and consistent information
• When onsite, must be able to stand for extended periods of time (can be up to 100% of the time)

Pay: Salary, to be determined.

Benefits:

We offer an extensive and competitive benefit plan for all our full-time employees as we value their time and commitment. Our benefits include:

• Medical
• Dental
• Vision
• Generous 401k match up to 4%
• Company paid Long Term Disability
• Company paid Short Term Disability
• Company paid AD&D.
• Company paid Life.
• Voluntary life for employee and family
• Health Savings plan
• Paid Time Off
• Sick Time
• Paid weekly

Please note:

This job description has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of the Employer.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)