Job description
Primary Details
Time Type: Full time
Worker Type: Employee
Your part in a changing world
At QBE, our purpose is to enable a more resilient future.
We’re an international insurer and reinsurer with a local presence in 27 countries.
Leveraging our deep expertise and insights, QBE offers commercial, personal and specialty products and risk management solutions to help people and businesses manage risks, build strength and embrace change to their advantage.
We’ve been cultivating resilience since 1886, when our founders started a marine insurance company in Townsville, Australia to give early pioneers a safeguard against uncertainty.
Today, we employ more than 11,600 people around the world, and our product portfolio includes property, motor, crop, energy, marine and aviation insurance.
About your opportunity
QBE Insurance currently have the opportunity to join the business in the role of Return to Work Specialist within our TMF/IfNSW Workers Compensation space. This role is pivotal to the team’s success, proactively supporting our Return to Work claims philosophy and strategy.
The primary responsibilities for this role are:
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Actively demonstrate leadership within claims operations team
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Provide professional and solution focused problem solving within claims team
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Collaborate with Claims operations teams to improve results in RTW performance and remuneration
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Effectively drive constructive, ‘can do’ approach within claims team and branch
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Data hygiene actioning of key data fields to drive performance and remuneration
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Coaching and mentoring of claims operations to support the measured focus of return to work and data accuracy in key measures
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Lead the implementation of the claims strategy to enable delivery of overall business targets with respect to return to work and data KPI 5,6,7 and 9
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Actively contribute to all relevant meetings to share and develop strategy, knowledge, and best practice
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Targets achieved in the RTW outcome measure to achieve maximum remuneration
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Team performance/achievement of business plan
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Monitoring compliance to SIRA data reporting requirements
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Identify drivers for data errors and establish targeted programs to address
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Develop and conduct training programs for both employers and staff
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Improvement in RTW outcome measures e.g. WSC, date ceased and date resumed, wages paid
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Evidence of portfolio monitoring and interventions adopted to improve performance
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Ongoing attention to strategies that will improve remuneration in the RTW Service standard metrics
Your story so far
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Demonstrated knowledge of NSW Workers Compensation scheme within claims operations team of 3-5 years
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Experience with Claims operations teams to improve outcomes
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Demonstrated coaching and mentoring skills, across a range of different experience levels
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Developed understanding of the RTW strategy of claims, and how to support people at risk of delayed recovery
We are here to support you
We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:
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‘Hybrid Working’ – a mix of working from home and in the office to enhance your work/life balance
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‘Thriving at Our Best’ wellbeing program, including free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice
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12 weeks’ gender-equal flexible leave for all new parents, including paid super
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The ability to maximise retirement savings through voluntary super contributions and company matching
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Income protection insurance & reimbursed Death and Total Permanent Disability insurance premiums
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Additional leave and support through QBE’s Family Domestic Violence First Responder Network
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Discounts on insurance products, car hire, hotels, goods and services including benefits through our various sports and arts sponsorship partners
We value our employee’s experience with us and are proud to have been recognised for the following awards:
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2021 LinkedIn Top Employer & HRD Employer of Choice
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2020 Best Workplace Diversity & Inclusion and Excellence Award for Best Health & Wellbeing at the Australian HR Awards
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Gold Employer status for 2019 & 2022 Australian Workplace Equality Index (AWEI) – the definitive national benchmark on LGBTQI+ workplace inclusion
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Ranked 6th place in the AAGE Top Graduate Employers 2021 as voted by graduates
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Top 20 Workplaces for Dads in 2019 and 2020 (HBF Direct Advice for Dads)
Join us.
Click APPLY to submit your application. Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment.
QBE takes a risk and compliance approach to COVID-19 vaccination and strongly encourages our employees to be vaccinated. Some roles require COVID-19 vaccination to perform the role. When relevant we will ask you to share your vaccination status as part of the application process. We won’t be able to progress with applications where candidates choose not to disclose their status for roles that require vaccination in line with our risk and compliance approach.
QBE recognise the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements, alternative work arrangements or you would like to connect with one of our networks please contact us at
Application Close Date: 24/07/2022 11:59 PM
recruitment@qbe.com
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How to Apply:
To submit your application, click "Apply" and follow the step by step process.
Equal Employment Opportunity:
QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.
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