Job description
Rostering & Administration Officer
Join us at an exciting time of transition to new systems
- Full time role to drive effective, efficient and high-quality rostering and administration support and outcomes
- An organisation that empowers and authentically values its staff
We are currently searching for an experienced Rostering & Administration Officer to join us within Scheduling and Allocation team. The incumbent supports the team to provide consistent, quality rostering solutions.
About the role
The role works in collaboration with our clients, Service Partnership Coordinators, our Community Based Workforce (DSW’s) and other stakeholders to achieve positive outcomes for our Clients, our Workforce and the AQA Community.
Promote service excellence by actively participating in the review and continuous improvement of the service experience of both clients and the AQA workforce.
- Report feedback about services and the service experience including feedback on performance of staff from clients and managing expectations.
- Promote and ensure services are provided in a safe environment for AQA employees, clients and our community.
- Promote and deliver quality services that are compliant with all relevant legislative and funding body frameworks and AQA policy.
- Maintain up to date and accurate shift notes and other documentation as required.
- Flexibility required to work across the team's span of hours being 7AM - 9:30PM but will work standard hours of 7am-3pm Monday - Friday.
- The role will initially be office based full time with flexibility to work from home expected once the role and team establish.
Requirements
Minimum 1-2 years’ experience of Rostering and Scheduling. Experience with other scheduling applications will be a plus.
- Demonstrated understanding of the delivery of disability services, particularly personal care and support in the community.
- Ability to be culturally responsive by demonstrating an understanding of the issues affecting our people and communicating with sensitivity and effectiveness
- Demonstrated skills in establishing of and maintaining effective professional relationships with internal & external stakeholders.
You are digitally savvy and have experience in Google suite tools, and other digital systems and platforms (experience using foundU an advantage).
- An ability to work as part of a team and autonomously in a high paced, constantly evolving environment
- Excellent interpersonal, communication and customer service skills.
- Time management skills and the ability to handle multiple tasks, priorities and deadlines.
Essential
Provide evidence of a minimum of 3 COVID vaccinations before commencing employment or a valid medical exemption certificate
- NDIS workers screening check (or willingness to obtain prior to commencement).
Your positive attitude, tenacity and an exposure to the customer services / community services sector will be a great advantage. We are currently going through a period of challenging everything we do, questioning if it is the best, most efficient and effective practice or process and working toward continuously improving everything we do. An appetite for positive change, alignment to organisational values and improvement is therefore critical for this role.
Benefits
Who we are
AQA is a member-based not-for-profit organisation and a registered public company limited by guarantee. For more than 30 years, we have resourced people whose lives have been disrupted by injuries, illnesses, and other events, to find their way to participate in all aspects of life and contribute.
Established in 1987 by a group of people with quadriplegia who saw a need to improve access to information, support and employment opportunities for people who had sustained a spinal cord injury (SCI).
AQA as an Employer
Our people are welcoming and passionate about the work we do. Successful candidates will enjoy a range of staff benefits including flexibility to suit your work-life balance, competitive remuneration and salary packaging. There is ongoing training and development opportunities, and you will also get the unique chance to work in a sector that is seeing the biggest social reform since the introduction of Medicare.
Take your next career step with AQA and work with us to achieve our purpose!
How to apply
If you have any enquiries about the role, please contact Geeta Rana or Christine Morfis on 9489 0777
Please no external recruitment agencies.
Due to the high number of applicants, only those progressing to the next stage will be contacted.
Please apply ASAP as we will be contacting shortlisted candidates for interviews as they come in!
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