Summary

To support the Sales team by accurately invoicing orders, investigating and processing credit claims; maintaining low error rates (refer to the KPI details) and providing timely and effective customer service

Essential Duties and Responsibilities include:

• Assisting assigned accounts of customers via the telephone, ensuring their orders are processed in an accurate and professional manner

• Ensuring their orders are processed in an accurate and timely manner;

• Maintain backorders;

• Inputting orders and claims into our internal database system;

• Providing customers with up-to-date information regarding deliveries, order and claim status, specials/ promotions, backorders and expected time of arrival;

• Liaising with other departments and interstate teams for issue resolution e.g. for short shipment claims, supporting documents and RA claims;

• Assisting the team with other administration related tasks including sending credit notes, PODs to the customer.

• Assisting the team with communicating price issues to the customers for their orders

• Processing dealer applications;

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty highlighted above to a high standard.

Education and or Experience

• One or more years’ related experience with a reputable distributor would be highly desirable.

• TAFE certificate or university degree or related administration experience would also be highly regarded.

Behavioural Specifications:

• Previous experience in a similar role;

• Knowledge of IT hardware and brands would be an advantage;

• Strong time management skills;

• Exceptional data entry skills and intermediate Office package skills preferred;

• Outstanding verbal and written communication skills;

• Team orientated

• Ability to effectively present information and respond to questions from different stakeholders

• Proven track record of consistent performance and KPI achievement;

• Confident in your sales/customer service ability;

• Exceptional attention to detail;

Successful applicants must have full working rights in Australia to apply.

To submit your application in strict confidence, click 'Apply for this job' now! Please note, only short-listed candidates will be contacted.

If this job isn't quite right for you, but you are looking for a new position, please contact the HR department at recruitment@au.synnex-grp.com for a confidential discussion on your career and our opportunities available.

Please note: Synnex Australia does not accept unsolicited agency/third party resumes. Synnex Australia is not responsible for any fees related to unsolicited resumes.