Job description

Position: Salesforce Admin
Reports To: Executive Director of Product Innovation
Department: Information Technology
Location: Remote

Who we are:

Council on International Education and Exchange (CIEE) is a nonprofit study abroad and intercultural exchange organization that transforms lives and builds bridges between individuals and nations through study abroad and international exchange experiences that help people develop skills for living in a globally interdependent and culturally diverse world.

Why work with us:

• You will change the world. CIEE builds bridges between different people, different countries, and different cultures. We help young people participate in high-quality international exchange and study abroad programs that bring the world together. We change lives, our alumni change the world. Be part of the change!
• You will receive a competitive total rewards package. CIEE provides all employees with exceptional benefits offerings that increase total compensation by upwards of 25%. Our top-tier benefits include premium healthcare insurance, annual Company contributions to your retirement fund (up to 5%), generous personal time off (including vacation, holidays, and floating Fridays), and the full-suite of insurance.
• You will be part of a fast-paced, international, diverse, and collaborative team of professionals. CIEE operates the largest nonprofit network of study abroad locations, with facilities and staff in 26 countries. Additionally, we help international participants from over 130 countries come to the USA each year. Committed to excellence and solving whatever problem the world throws at them, CIEE professionals work on international teams and are dedicated to advancing our 75-year-old mission to make the world a more peaceful place.

Who you are:

As a Salesforce Administrator, you will work collaboratively with a cross-functional team of Product Managers, Analysts, and Developers to deliver innovative and inspiring solutions supporting all of CIEE’s programs. The primary focus of this position will be to support new and existing Salesforce users utilizing both the Sales and Service cloud and integrations with Twilio, DocuSign, and Five9. We are looking for an individual with the knowledge and experience to help us continually improve and enhance our Salesforce platform that is utilized by teams worldwide.

The Salesforce Administrator will be responsible for the day-to-day management of our current and future Salesforce environments. This includes handling data and workflow issues and identifying areas for process improvement.

What you'll do:

• Wil provide global end user support to include system configuration, report writing, maintenance of user roles and profiles, security/access settings to include sharing rules to support the GDPR, license management, data management/integrity and release management.
• Work collaboratively on a SCRUM team to manage/prioritize requests and support backlogs
• Create and manage custom objects, fields, formulas, validation rules, custom workflows, and approval processes
• Document systems configuration and administrative processes
• Stay current on all changes in upcoming Salesforce releases and existing integrated applications and provide recommendations and pre-release plans as necessary
• Work collaboratively with Product Managers to drive and increase user adoption through developing, documenting, and delivering training
• Contribute to projects and work collaboratively on the creation of solutions that support existing business objectives and future growth opportunities to drive organizational goals
• Develop, create, and maintain all reports and dashboards to ensure usability and scalability
• Will successfully manage multiple concurrent projects, enhancements, and supportwork.

What you'll bring:

• Salesforce product knowledge and 3+ years of hands-on administration experience with Sales and Service Cloud
• Experience with Nonprofit Success Pack for Higher Ed a plus.
• Certified Salesforce Administrator
• Proven experience designing scalable solutions
• Working knowledge of using Process Builder and Flow
• Experience with integrated platforms such as Twilio, Marketo, Five9, and DocuSign
• Excellent collaborator with both IT and business teams
• Relentless curiosity, sharp analytical and problem-solving skills
• High attention to detail, flexible and collaborative with an empathetic mindset
• Impeccable written communications skills, and an ability to summarize complex information
• Proven ability to prioritize tasks, meet deadlines, work under pressure, and, when necessary, with minimal resources
• Proven planning and organizational skills

Diversity Matters:

CIEE believes that diversity matters and those professionals with diverse backgrounds provide diverse approaches and ideas to solving problems and finding ways to advance our mission to bring the world together. Candidates from underrepresented groups with diverse backgrounds and experiences are strongly encouraged to apply.

Due to federal regulations, a background check will be conducted as a condition of employment.

As a condition of employment with CIEE, all new employees must comply with our COVID-19 vaccination policy which requires proof of full vaccination status, subject to any local laws or restrictions.

Job Type: Full-time

Pay: $90,000.00 - $110,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: Remote

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