As Australia’s first member-owned wellbeing company we are dedicated to helping people thrive. We put our people first, customers, clients, partners and communities. The Home Care service program delivers in-home support services to aging clients to help them live independently, supported and empowered, within their own homes and communities. In these unprecedented times, we must do what we do best: We connect. We Respect. We make it possible.

An exciting opportunity is now available for a Scheduling Team Leader to join our Hunter Valley Home Care team based out of Maitland. You will drive a high performing culture and excellent customer focused service, whilst ensuring efficiencies and compliance requirements are maintained.

About Your New Role:

• Monitor accuracy in data entry and rostering practices including service types, episodes, service times, and matching tools for customers and employees
• Actively support and maintain appropriate upward and downward communication with external and internal Allocations team stakeholders.
• Provide direction and guidance to Allocations Coordinators in the utilisation of dashboards
• Identify opportunities for rostering efficiencies and cost management
• Complete regular reporting as required
• Lead business unit communication and drive initiatives to enhance rostering performance
• Monitor rostering workload to determine local capacity and workforce requirements
• Support capability development through one to one or team-based coaching

The successful candidate will have:

• A minimum 2 years’ experience in a Team Leader role, within a similar environment (essential)
• Strong I.T and Database management skills (essential)
• The ability to be adaptable and always work to the highest standards (essential)
• Knowledge of the Aged Care industry and/or the National Disability Insurance Scheme (NDIS) is an advantage
• Relevant qualification such as; Cert IV or Diploma in Community Services or Cert III in Aged Care (or equivalent)
• Sound knowledge of industrial awards and the ability to interpret workplace agreements
• Call centre & recruitment experience is an advantage

WHY JOIN US:

• Yearly Paid Community Day
• Competitive Remuneration
• Flexible Work Options – We believe in a work life balance and flexibility that allows people to thrive at work
• Permanent Full Time Job – stable hours and roster
• Join our social and friendly Sutherland branch
• Supported learning and development program – a Career and not just a Job

WHAT MAKES US, US?

• We’re all about lifelong learning
• We’re all about supporting your wellbeing
• We take care of our people, they take care of our customers
• We’re all about making a bigger difference together

A career within our sector can provide an exciting pathway for people working in Aged Care already or transitioning in these unprecedented times. At Australian Unity the health, safety and wellbeing of our people and our customers is our highest priority.

At Australian Unity the health, safety and wellbeing of our people and our customers is our highest priority. In recognition that COVID-19 is affecting the way we work and creating new and sometimes challenging issues for our people, we have special leave arrangements in place and strengthened measures to support employee mental health and wellbeing. All successful persons will be required to provide proof of 1st dose COVID vaccination before commencing employment. Your Talent Acquisition Specialist will help guide you through this requirement, we thank you for your understanding and support during these unprecedented times.

If you want to join a team which makes a real difference within an essential service, apply today!

Click APPLY or contact Caroline Gray (Talent Acquisition Specialist) at cagray@australianunity.com.au for a confidential discussion.

Australian Unity is an Equal Opportunity employer and we encourage applications from all members of the community, including people of Aboriginal and Torres Strait Islander descent, culturally and linguistically diverse backgrounds and, mature aged people. To view our Reconciliation Action Plan, please click https://www.australianunity.com.au/about-us/reconciliation-action-plan