Job description

We are looking for energetic Customer Service Representatives to join our inbound contact centre team on a permanent, full-time basis.

Duties

• Respond to customers’ incoming calls and online enquiries, providing exceptional customer service at every interaction
• Deliver on KPIs and targets relating to customer excellence, retention, responsiveness, quality, and call handling
• Ownership of customer queries, delivering a first call resolution and highlighting potential repeat call drivers
• Demonstrate the value of the Alinta Energy brand and services at every customer interaction
• Own and drive self-development with a can-do attitude

Skills and experience:

• Excellent verbal and written communication skills
• Applied Customer service concepts and techniques including but not limited to, managing difficult and challenging conversations, empathy vs sympathy and building resilience
• Experience in Window’s computer environment i.e., Microsoft Office
• High customer service focus
• Ability to work in a Team environment

If you are dedicated and passionate about providing customer excellence, have a down to earth, can-do attitude with infectious positive energy, we want to hear from you!

Job Type: Full-time

Schedule:

• 10 hour shift
• 8 hour shift
• Day shift
• Morning shift
• Shift work

Ability to commute/relocate:

• South Yarra VIC: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Inbound call centre: 1 year (Preferred)
• Outbound call centre: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Work Authorisation:

• Australia (Preferred)

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