We Dream. We Design. We Deliver.

This is the place where you’ll be hands on. Where new ideas are welcomed and expected.

At every level – and in every role – we’re doers and builders. Not Managers and minders.

hummgroup (ASX-HUM) is one of Australasia’s most successful and enduring fintech organisations with a proud legacy of rewriting the playbook for digital spending. We help people buy everything, everywhere, every day. Our product ecosystem of buy now pay later, credit cards, and business financing products has been designed around the core needs of today's shoppers, retailers, and small and medium enterprises.

What's so exciting about this role

This is a critical role within our Credit Risk team, who are responsible for protecting hummgroup and its customers from fraud through world class detection, investigation, data analytics, system optimisation and insights.

In this role you will be responsible for reviewing and investigating possible fraud activities. You will also be critical in supporting other team members with the more complicated fraud investigations.

What does an average day look like?

No day is average at hummgroup, but here’s an idea of what you can expect to do in this role and what you will be responsible for:

• Responsible for reviewing and investigating possible fraud activities
• Acting as the escalation point for complicated fraud alerts or investigations
• Liaise with internal teams and external parties such as other financial institutions, law enforcement, industry bodies and card schemes
• Support fraud team members, internal and external partners on fraud risks and controls
• Support the team to complete operational processes to agreed quality and service levels
• Develop new and improve existing operational processes to meet evolving requirements

Who will thrive in this role?

• 2+ years’ experience as a Fraud Officer within financial services
• Strong customer service, stakeholder management and team leadership experience
• Knowledge of fraud detection and investigation
• Advanced problem-solving and investigative skills

In addition, you’re someone who believes in the strength of good relationships. You are flexible, driven and passionate about customers; you can operate in and contribute to a fast paced and dynamic environment, and you bring excellent multi-tasking skills and a focus on delivering outcomes.

If this sounds like a role that excites you, then don't let this opportunity pass you by! Please apply by submitting your CV and COVER LETTER online. If you have any questions, please don’t hesitate to get in touch with Bianca de Braak on +64 21 986 062.