Senior Officer Grade B - Innovation and Improvement Manager
Job description
POSITION OVERVIEW
Canberra Health Services (CHS) is focussed on the delivery of high quality, effective, person-centred care. It provides acute, sub-acute, primary and community‐based health services, to the Australian Capital Territory (ACT) and surrounding region. More information can be found on the CHS website: https://www.health.act.gov.au/
The Quality, Safety, Innovation and Improvement (QSII) Division support the delivery of CHS’ strategic approach to patient safety, quality improvement, national standards and accreditation with a focus on continuous quality improvements.
The Division will provide strategic leadership, oversight and advice on CHS’ quality approach to deliver Exceptional Health Care Together and develop a culture of continuous quality improvement. This is achieved through:
- Safeguarding the high standards of care through the development of supporting policies, procedures, consumer engagement strategies, reporting and investigating reported incidents as well as communicating themed patient safety issues and risks to the organisation.
- Continually improving the quality of the services through active teaching, coaching, facilitation of improvement and quality assurance programs as well as the provision of information for service improvement.
The Quality, Safety, Innovation and Improvement (QSII) DIvision support the delivery of Canberra Health Services' (CHS) strategic approach to patient safety, quality improvement, national standards and accreditation with a focus on contunious quality improvement. QSII also provides strategic leadership, oversight and advice on CHS' quality approach to deliver exceptional health care together.
DUTIES
Under limited direction of the Executive Branch Manager, you will undertake key projects that sit within QSII. You will:
- Lead and manage the planning and implementation of assigned projects and ensure all relevant stakeholders are identified and engaged during the planning, design and delivery phases of the projects.
- Ensure the business need is clearly articulated and mapped to support effective organisational change management.
- Ensure projects are managed in accordance with established frameworks and processes to guarantee appropriate governance over deliverables, utilising project management or quality improvement documentation.
- Prepare high level reports on project performance and outcomes, including ministerial and executive briefs.
- Undertake other duties appropriate to this level of classification which contribute to the operation of the organisation.
ABOUT YOU
Behavioural Capabilities
- Display a high-level understanding of quality and clinical governance frameworks and the National Safety and Quality Health Service Standards.
- Patient / consumer / carer focus.
- High level of emotional intelligence and strong engagement skills.
- Proactive with strong organisational skills and the ability to work independently as well as within a team environment.
Position Requirements/Qualifications:
- Relevant tertiary qualifications and a minimum of four years’ experience working professionally in a health care setting is preferred.
- Have an understanding of how the National Safety and Quality Health Service (NSQHS) indicators align with this role.
- Fulfil the responsibilities of this role in alignment to the CHS Exceptional Care Framework, Clinical Governance Framework, Partnering With Consumers Framework and all other related frameworks.
Prior to commencement successful candidates will be required to:
- Undergo a pre-employment National Police Check.
WHAT YOU REQUIRE
These are the key selection criteria for how you will be assessed in conjunction with your resumé and experience:
- Proven experience in leading safety and quality improvement activities in a healthcare environment at a senior level including the ability to undertake and deliver complex projects.
- Demonstrated high level liaison and communication skills with the capacity and ability to engage and influence communication across all groups and levels of health employees, as well as with external stakeholders including consumers and carers.
- Proven organisational and time management skills, with the ability to effectively manage others, and self, to deliver high quality work within agree timeframes.
- Demonstrated high level computer literacy skills, including the ability to prepare high quality written report and briefs, as well as interpret quality and safety date from a number of sources.
- Demonstrates understanding of, and adherence to, safety and quality standards, work, health and safety (WH&S) and the positive patient experience. Displays behaviour consistent with CHS’s values of reliable, progressive, respectful and kind.
HOW TO APPLY / OR WANT TO KNOW MORE?
Applications must be submitted through the e-recruitment system. Applications must include:
- a copy of a current resumé, and
- A response to the selection criteria under “what you require” in no more than two pages.
Where possible include specific relevant examples of your work.
CHS Contact: Cathy Burns (02) 5124 7236 CHS.QSII@act.gov.au
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