Job description

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POSITION SUMMARY: To coordinate a minimum three-table station to provide a dining experience that meets or exceeds Guest’s expectation. Provides food, beverage, service and hospitality that meet all RCSH standards and procedures. Creates a safe and comfortable environment for all Guests and Team Members.

ESSENTIAL JOB FUNCTIONS:

• Greets Guests immediately, makes suggestions and answers questions regarding food, beverages and service. Practices salesmanship to enhance the dining experience without allowing Guests to over order. Uses Guests’ names regularly throughout the dining experience
• Takes and records food and beverage orders from guests according to RCSH Sequence of Service and Pivot Point systems.
• Processes Guests’ orders, using the computer terminal according to RCSH Sequence of Service, Pivot Point and Food Timing systems to ensure all items are prepared and served on a timely basis. Ensures all items are rung on the computer.
• Ensures that all food and beverages delivered and served are served promptly, garnished correctly and meet the quality/presentation standards of RCSH. Personally serves all entrée items to the guests.
• Observes restaurant diners to ensure that guests are satisfied with food, beverages and service: immediately recognizes and responds to any guest needs and/or requests.
• Serves water, bread and butter to Guests in assigned area immediately upon being seated. Serves refreshments regularly throughout the dining experience.
• Packages all leftovers tableside according to RCSH standards.
• Clears and replaces items (e.g., dishes, silverware, beverage containers) as needed for next course

JOB REQUIREMENTS:

• Has extensive knowledge of wine and spirits
• Excellent Guest service skills and a strong work ethic
• Well-organized with ability to take and place food and beverage orders accurately
• Ability to operate point-of-sale systems
• Ability to diplomatically deal with difficult situations and people, while exhibiting a consistent level of professionalism
• Handle stress associated with responding to/solving problems
• Ability to take orders quickly and accurately

PHYSICAL DEMANDS:

• Ability read, speak, write, and understand communication in English

• Must be able to lift, handle and carry (e.g. trays, small wares and equipment) at a minimum of 35 pounds frequently and up to 50 pounds occasionally.
• Must be able to communicate effectively and listen attentively

WORK ENVIRONMENT:

• Position involves work on afternoons, nights, weekends, and holidays, as required

NOTE: The information here does not constitute a contract, express or implied. The content of this material is not all-inclusive but is for informational purposes only. Ruth’s Chris Steak House is an Equal Opportunity Employer.

Job Types: Full-time, Part-time, Temporary

Pay: $2.13 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Referral program

Physical setting:

• Fine dining restaurant

Schedule:

• Day shift
• Holidays
• Night shift
• Weekend availability

Supplemental pay types:

• Tips

Ability to commute/relocate:

• Memphis, TN 38119: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Restaurant experience: 1 year (Preferred)

Work Location: One location

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