We are an Australian end to end IT services provider. Our customers trust us to hold their most important data, support their critical devices, and secure their systems. If you’re looking to work for a company that truly values its people and strives to always keep technology human, then we might be the home for you.

About the role:

We are seeking a customer service expert to join our Service Desk team providing level 1 support. Ideally someone who has a passion for IT and is customer focused. You’ll love translating challenges into solutions and ensure that customer issues are managed through to resolution by coordinating all parties involved.

Some of the key things you’ll do:

• Be the first point of contact for our customers and wow them with exceptional service.
• Capture essential information and ensure cases are escalated to the relevant person.
• Ensure a high level of quality and customer satisfaction.
• Provide timely reporting, feedback and documentation to internal stakeholders.

What we’re looking for:

• A positive and proactive attitude.
• Great customer service and attention to detail.
• Passion for the IT Industry.
• Available for day and night shifts on a 24×7 rotating roster.

Why Interactive?

Free on-site baristas in our Sydney and Melbourne offices, access to a range of benefits and discounts from our partners and a commitment to growing and developing our people.

Why the Service Desk?

An excellent entry level position for those looking to start their career in the IT industry. You’ll have a chance to interact with and learn about many different roles and career paths within the industry.

We love to see our employees grow and offer a broad range of courses as well as the chance to spend time with and learn from our professional technical teams.