Job description
- IT & TELECOMMS
- PERTH
- PERMANENT / FULL TIME
- I.T. & T
19/7/2022
- Ongoing training and support. Family focussed company
- Own and lead the service desk function / team
- Perth Inner / CBD location - onsite
As the genuine alternative to global digital transformation players, working with ASG offers variety, transparency, and the opportunity to play a role in supporting the success of some of Australia’s largest brands and government agencies.
We are more than an IT company. We’re a team of innovators, strategic thinkers, and problem solvers, united by our values of Accountability, Initiative and Grit.
WHAT MAKES US ASG?
We are a community united by our dedication to living our values of Accountability, Initiative and Grit.
Our highly talented people genuinely care about each other and it is this supportive culture that makes ASG a great place to work. Through the breadth of our services, you will gain exposure to a diverse range of clients, industries and technologies. We offer you the flexibility to choose how you get the job done around the things you love. You will have the trust, support and autonomy to do your job and do it well. We value on-the-job learning and provide opportunities for professional development to help our ambitious, high achieving people pursue their goals. At ASG, your success is inevitable.
THE OPPORTUNITY
We have created a new Service Desk Team Leader position to help support our growing Service Desk team in our Perth CBD offices. You will be the face of the ASG Perth Service Desk with all internal stakeholders and be the point of escalation for all WA based queries and requests from the Service Desk team in WA. Previous experience in a similar role will be essential.
This opportunity:
WHAT’S IN IT FOR YOU?
In exchange for your exceptional technical skills, customer focused performance & out of the box thinking you’ll be rewarded with a career changing experience only consulting can provide.
We celebrate the diversity of people, and we pride ourselves on ensuring everyone belongs. As an equal opportunity employer, we want to create opportunities for everyone and will consider all applications without bias.
We value our collaborative culture and work together to support a variety of community organisations and social issues.
We are more than an IT company. We’re a team of innovators, strategic thinkers, and problem solvers, united by our values of Accountability, Initiative and Grit.
WHAT MAKES US ASG?
We are a community united by our dedication to living our values of Accountability, Initiative and Grit.
Our highly talented people genuinely care about each other and it is this supportive culture that makes ASG a great place to work. Through the breadth of our services, you will gain exposure to a diverse range of clients, industries and technologies. We offer you the flexibility to choose how you get the job done around the things you love. You will have the trust, support and autonomy to do your job and do it well. We value on-the-job learning and provide opportunities for professional development to help our ambitious, high achieving people pursue their goals. At ASG, your success is inevitable.
THE OPPORTUNITY
We have created a new Service Desk Team Leader position to help support our growing Service Desk team in our Perth CBD offices. You will be the face of the ASG Perth Service Desk with all internal stakeholders and be the point of escalation for all WA based queries and requests from the Service Desk team in WA. Previous experience in a similar role will be essential.
This opportunity:
- Monitor and manage service support team performance by ensuring objectives are clearly understood
- Assist the Service Desk Manager to develop and maintain effective documentation of support processes, procedures and work instructions
- Assist the team to reach effective resolution of customer service requests, incidents, calls and interactions whilst always maintaining a high level of customer satisfaction
- Be a point of escalation - you will also be a coach and mentor to the support team
- Call Centre or Service Desk background – Demonstrated experience in a leadership capacity
- Understanding of ITIL – ITIL Foundations Certificate desirable
- Strong stakeholder management skills
- A collaborative approach to work
- Ability to drive engagement
- Experienced in coaching and/or performance management
- Full Australian Work Rights and based in Perth
- Career focused & determined
- Customer focused & results driven
- Adaptable & thrive in constantly evolving environments
- Excellent presentation, coaching and training skills
WHAT’S IN IT FOR YOU?
In exchange for your exceptional technical skills, customer focused performance & out of the box thinking you’ll be rewarded with a career changing experience only consulting can provide.
- Unwavering focus on professional development
- Diverse & challenging project work
- Paid certifications
- Flexibility to juggle what’s important to you with work
- Committed health & wellbeing plan
- Competitive salary packages
- Corporate partnerships
We celebrate the diversity of people, and we pride ourselves on ensuring everyone belongs. As an equal opportunity employer, we want to create opportunities for everyone and will consider all applications without bias.
We value our collaborative culture and work together to support a variety of community organisations and social issues.
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