Job description

I nfluence innovation and continuous improvement
Permanent Part-time and Full-time positions available
Fiona Stanley Hospital, Murdoch

About you

As an experienced Service Technician you will have proven success in service delivery in a technical environment. You will have the highest levels of integrity and take pride in resolving customer problems with a sense of urgency. You will demonstrate proactive teamwork and collaboration with others as well as the ability to work independently. You are a respectful and professional person who demonstrates exceptional moral values in everything you do.

About the role

Our Audio Visual (AV) service provides AV equipment for the hospital to support video-conferencing, telemedicine, teaching and training, conference rooms and clinical spaces.

Our Patient Entertainment System (PES) is an integrated bedside device which provides entertainment, information and communication facilities to the patient.

Our Automated Guided Vehicles (AGV) provide autonomous transportation services to the linen, supplies and supports other FM operational activities.

As a Service Technicians you will support Hospital Employees and Personnel in the use of various technologies, provide remote monitoring and scheduling, planned and reactive maintenance to a range of technical assets, as well as providing training to users of all levels.

To be successful in this role you will have:
The highest levels of personal integrity and ethical behaviour. Diploma level qualification in a relevant discipline (desirable) Crestron accreditation or third-party control system (desirable) Infocomm accreditation (desirable) ITIL Certifications (desirable) Demonstrated customer service experience Experience in technical troubleshooting and problem-solving skills Effective written and verbal communication skills Extensive experience working with professional audio-visual systems, video conferencing or patient entertainment systems

This is a position of trust and responsibility and to support this we will conduct a thorough probity assessment, which includes a national police check as an essential selection component for this role.

Serco requires employees in this role to be fully vaccinated against COVID-19 to ensure the safety and wellbeing of our people. Please consider this requirement when submitting your application.

About Us
We are proud to deliver non-clinical services to Fiona Stanley Hospital; one of Australia’s most advanced public healthcare facilities. We put the patient at the heart of everything we do. Our team of 500 staff takes pride in delivering quality services to achieve outstanding care.

At Serco, you’ll be part of a team of more than 50,000 people delivering essential services on behalf of governments and organisations around the world. We apply world's best practice, insights and technology across six key sectors: Citizen Services, Defence, Healthcare, Immigration, Justice and Transport. But no matter your role or where you’re based, we each share the same goal – to bring service to life to make a positive difference every day. To learn more please visit www.serco.com/aspac

Join Us
If you are inspired to make a positive difference and would like to be considered for this opportunity, please apply now.
Serco values of Trust, Care, Innovation and Pride underpin everything we do. We are curious, creative and collaborative. Our people help in ways that matter.
We are committed to diversity and we encourage people to apply from different backgrounds. By joining Serco you will have access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LBGTI+) Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.
NOTE: Google Chrome is the preferred browser to access Serco careers website

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