Job description
Job descriptionAgency Department of Corporate and Digital Work unit Agency Business Systems
Development
Job title Systems Analyst Designation Administrative Officer 6
Job type Full Time Duration Ongoing
Salary $92,620 - $103,538 Location Darwin
Position number 50714 RTF 242700 Closing 25/07/2022
Contact Officer Simon Orr on 08 8935 7624 or Simon.Orr@nt.gov.au
About the agency https://dcdd.nt.gov.au/
Apply online https://jobs.nt.gov.au/Home/JobDetails?rtfId=242700
Applications must be limited to a one-page summary sheet and detailed resume
Information for applicants – Inclusion and diversity and Special measures
The NTPS values diversity and aims for a workforce that represents the community. The NTPS encourages people from all
diversity groups to apply for vacancies and accommodates people with disability by making reasonable workplace adjustments.
If you require an adjustment for the recruitment process or job, please discuss this with the contact officer. For more information
about applying for this position and the merit process, go to the OCPE website.
Under the agency’s Special Measures recruitment plan eligible Aboriginal applicants will be granted priority consideration for
this vacancy. For more information on Special Measures plans, go to the OCPE website.
Primary objective
Provides systems analyst and support, advice and management and management of the Customer Relationship Management
(CRM) system and support for other systems managed through Department of Corporate and Digital Development (DCDD) to
improve business efficiency and performance.
Context statement
This position primarily supports the client agency Industry, Tourism and Trade.
Key duties and responsibilities
1. Work closely with stakeholders to coordinate the ongoing development, implementation and management of the CRM and
other systems.
2. Provide business systems support including the translation of stakeholder requirements into practical and meaningful
solutions,
3. Prioritise system changes in consultation with the support team and service providers, ensuring alignment with whole o
government and/or Department’s strategic direction.
4. Develop recommendations for system enhancements and developments, thinking laterally and strategically to improve
business processes and services.
5. Provide high level advice and assistance to management on the functionality, performance and improvement of the CRM.
6. Contribute to the development, review and implementation of policies, procedures and standards.
Selection criteria
Essential
1. Extensive systems and business analysis skills, including the identification, interpretation and development of user
requirements, functional and technical specifications, implementation and maintenance.
2. Demonstrated experience with business systems administration, providing support, testing and change management.
3. Demonstrated ability to interpret and document agency system and business requirements and develop agency policies,
procedures, standards and other technical documents.
4. Proven ability to develop and maintain effective working relationships with internal and external stakeholders including
Information and Communication Technology (ICT) specialists.
5. Excellent oral, written and collaboration skills, including the ability to negotiate successful outcomes and communicate
technical information and ideas clearly and concisely to non-technical people.
6. Superior organisational skills, specifically the ability to prioritise workload and meet critical deadlines while maintaining
quality standards.
7. Demonstrated work ethic and attitude which emulates DCDD values of being professional, accountable, honest, innovative
and respectful.
Desirable
1. Relevant qualifications in ICT, Systems Analysis or Business Analysis.
Further information
The recommended applicant will be required to undergo a criminal history check prior to selection being confirmed. A criminal
history will not exclude an applicant from this position unless it is a relevant criminal history.
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